Manager, IAM Technology Operations

1 day ago Be among the first 25 applicants Permanent Full Time Manager, IAM Technology Operations The Manager, IAM Technology Operations will work with a team of IAM Technology Operations and Governance Specialists supporting critical IAM technology operations across multiple IAM technology platforms. Reporting to the Director of Logical Access and Governance Operations (LAGO), this role will lead major technology transition projects and tech operations across the overall IAM domain for Canada Life and its family of companies, ensuring the team delivers on time value to stakeholders. The successful candidate owns relationships with technology stakeholders to meet service level agreements and manages the technology operations teams to ensure they operate at desired levels through proactive monitoring. What you will do: Oversee and maintain overall IAM technology support groups within ServiceNow. Ensure on-call governance of P1 or major incidents is closely monitored. Coordinate on-call with suppliers and Service Management POC. Be available during off hours for on-call support during major or P1 incidents needing IAM support. Perform root cause analysis of problem management and ensure management reporting on a weekly basis. Lead technology operational tasks such as running annual BCP/DR exercises and BIA assessments. Review and approve change, upgrade and patch deployments and support L2/L3 teams for issue resolution. Collaborate with senior leaders, engineering, architecture and suppliers to assess design and implement sustainable solutions, operating procedures and people models to address key and evolving risks in IAM technology operations. Accountable for overall vulnerability management and resolution across IAM. Escalate technical performance issues and be accountable for end-to-end resolution activities, interacting with the Service Provider as needed. Continuously improve processes for the access management team to enhance the IT security posture at Canada Life. Identify, communicate and escalation inter-team dependencies. Manage KPIs (Key Performance Indicators) for the team and ensure course correction as necessary to meet program demands. Liaise and respond to audit findings requests and implement remediation measures in a timely fashion. Ensure RCS and audit reporting is green or trending green; work with Audit SPOC as a backup to support all audit and compliance activities. Develop and maintain key weekly, monthly and quarterly KPI metrics for overall IAM technology operations function. Oversee escalations, customer inquiries and support ticket resolutions. Provide operational and environmental direction to influence technical decisions. Demonstrate excellent management skills and promote teamwork and individual accountability with engagement and use available technology, tools and Canada Life resources effectively to deliver services. What you bring: A degree, preferably in computer science or a related field, or a combination of education and related experience. 7+ years of experience running and managing large IAM technologies across multiple domains. 7+ years of supervisory or managerial experience with a proven ability to engage, motivate, evaluate and mentor team members. Working knowledge of directory services, multi‑factor authentication and single sign‑on technologies. Detailed understanding of leading IAM products and technologies such as AD, SailPoint, CyberArk, Entrust, ISAM, HashiCorp, Okta, etc. Experience with IAM solutions for cloud service providers (Google Cloud Platform, AWS, or Microsoft Azure) is a plus. Certifications such as CISSP or CISM are an asset. Working knowledge of ITIL and ITSM processes, Incident, Change and Problem Management. Critical thinker with a high degree of business acumen and decision making. Comfortable with ambiguity and change. Ability to structure work assignments required to get to desired outcomes. Great stakeholder management skills and excellent verbal and written communications. Demonstrated ability to build and maintain collaborative relationships across multiple geographies and business functions. The base salary for this position is between $76,400 - $141,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission, etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Be your best at Canada Life - Apply today We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation in the application process, contact #J-18808-Ljbffr