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Associate Manager Iam
2 weeks ago
**Job Description**:
We are looking for a Associate Manager (Technical Lead) in the IAM domain reporting directly to the Manager (Senior Technical Lead) of IAM and is responsible for the leadership and delivery of the Identity and Access Management operations as well as partnering with multiple business and Security teams and stakeholders to coordinate, evaluate, support and organize the ongoing efforts to improve the end user experience.
This role is accountable to lead process and workflow redesign/reengineering, ops and client reporting, operational efficiency review, internal and external auditing support, management information analysis and other organizational development initiatives. The incumbent for this role will provide leadership and support to addressing development needs and act on opportunities to improve process/workflow. With the support of the Manager the incumbent will also assist with client relationships management.
**What you will do**
- Provides leadership and delivery of the Identity and Access Management operations specific to:
- Lifecycle Administration
- Control Execution
- Support merger & acquisition activities from an IAM perspective
- Coordinates operation and continuous improvement of the services IAM provides.
- Recommends and implements process improvement opportunities within IAM and Canada Technology
- Ensures creation and maintenance of IAM support documentation.
- Consults with other support teams as required.
- Ensures consistent use of standard processes and practices.
- Operate from a foundation of knowledge about Identity and Access Management best practices and solid Risk Management practices.
- Consult on Risk to one or more business partners providing advice and guidance as required.
- Effectively/respectfully challenge our business partners when Risk is identified
- Supports audits
- Stay current on the changing regulatory environment and understand the impacts to your businesses
- Drive collaboration between the risk, compliance and other business support functions (e.g., legal, privacy).
- Provide oversight and guidance during risk assessments
- Look for ways to improve service delivery and assist with the implementation of new initiatives.
**What you will bring**
- College or University education in technology is a must.
- Minimum 5+ years of technical support experience in progressively responsible roles
- Minimum two years of experience in a team leadership role in an I.S environment with demonstrated supervisory skills.
- Minimum 5+ years experience with Identity Management / Privileged Access Management tools
- Cyber Security Fundamentals, ITIL certifications
- Customer-focused and service-oriented with demonstrated service management skills.
- Strong written and oral communication skills including the ability to communicate effectively to a non-technical audience.
- Knowledge of operational processes and required tools for Service Requests, Incidents, Problems, and Change Management
- Demonstrated ability in establishing and implementing procedures and metrics reporting.
- Skilled in time management, practical thinking, detailed analysis, negotiation, adapting to stress, and solving problems.
- Forward thinking, quick to adapt to process and technology changes.
**_
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, Winnipeg._**
**Be your best at Canada Life
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
***
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
