Business System Analyst
2 weeks ago
Position: Senior Business Systems Analyst (BSA) – Microsoft Dynamics 365 CRM Experience: 10+ Years Industry Exposure: Insurance Employment Type: Full-time Work Model: Hybrid (2–3 days in office) Location: Toronto, Canada Job Summary We are seeking a highly skilled Senior Business Systems Analyst (BSA) with extensive experience in Microsoft Dynamics 365 CRM. This individual will be a self-starter capable of independently driving requirements, contributing to solution design, supporting implementations, and troubleshooting production issues. The role primarily focuses on CRM stabilization and support, including providing advisory guidance on best practices. Insurance domain experience is highly preferred, particularly in understanding business processes, as the BSA will work closely with stakeholders to ensure effective CRM solutions. Key Responsibilities Business Analysis & Stakeholder Engagement Collaborate with business stakeholders to gather, analyze, and document business requirements. Facilitate workshops, interviews, and working sessions to ensure alignment on business needs. Perform gap analysis and recommend process improvements where applicable. Microsoft Dynamics 365 CRM Solution Delivery Act as lead BSA for Dynamics 365 CRM initiatives. Translate business requirements into: Functional specifications User stories Process flows and solution design artifacts Partner with architects, developers, QA, and integration teams to deliver CRM solutions. Support configuration and customization of Dynamics 365 CRM Ensure adherence to Microsoft Dynamics 365 best practices. Implementation, Stabilization & Production Support Participate in end-to-end CRM implementations, enhancements, and stabilization activities. Troubleshoot and resolve production issues; perform root cause analysis and implement permanent fixes. Support integrations with upstream and downstream systems. Lead and support User Acceptance Testing (UAT) and defect triage. Maintain comprehensive documentation: BRD, FSD, workflows, and system guides. Governance & Continuous Improvement Proactively identify risks, gaps, and opportunities for CRM optimization. Stay informed on industry trends, particularly in commercial insurance. Required Qualifications Bachelor’s degree in Business, IT, or related field. 10+ years of experience as a Business Analyst / Business Systems Analyst. Strong hands-on experience with Microsoft Dynamics 365 CRM. Proven experience in CRM implementation, upgrades, and stabilization. Technical understanding of Dynamics CRM, including: Dataverse Model-driven apps Business process flows Strong analytical, troubleshooting, and problem-solving skills. Excellent oral and written communication skills. Ability to work independently and lead requirements end-to-end. Preferred / Nice-to-Have Skills Exposure to insurance business processes (underwriting, claims, policy administration). Experience with Power Platform (Power Apps, Power Automate, Power BI). CBAP or equivalent Business Analysis certification. Experience with SQL and data analysis. Familiarity with Agile / Scrum delivery models.
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Information Systems Business Analyst
7 days ago
Toronto, Canada Impressico Business Solutions Full time**Information Systems Business Analyst** **Location - **Toronto, Ontario **Job Type**: Full-Time Employee **Job responsibilities**: - Meets with clients to identify and document requirements - Design, develop and implement IT solutions as per the requirements - Develops and maintains customer project documentation including Data Requirements Document and...
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Business System Analyst
6 days ago
Toronto, Canada Bradford Jacobs Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Bradford JacobsBradford Jacobs is assisting an AI drone solutions company, helping business customers improve mission-critical business operations. Since 2017, the company has leveraged software development expertise and grown drone design and manufacturing...
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Business System Analyst
6 days ago
Toronto, Canada Bradford Jacobs Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Bradford JacobsBradford Jacobs is assisting an AI drone solutions company, helping business customers improve mission-critical business operations. Since 2017, the company has leveraged software development expertise and grown drone design and manufacturing...
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Business Systems Analyst
6 days ago
Toronto, Canada J&M Group Full timeJoin to apply for the Business Systems Analyst role at J&M Group3 weeks ago Be among the first 25 applicantsJoin to apply for the Business Systems Analyst role at J&M GroupGet AI-powered advice on this job and more exclusive features.Primary purpose of the Role:Plan, manage, and lead the delivery of detailed system requirements and technical / functional...
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Business Systems Analyst
6 days ago
Toronto, Canada J&M Group Full timeJoin to apply for the Business Systems Analyst role at J&M Group3 weeks ago Be among the first 25 applicantsJoin to apply for the Business Systems Analyst role at J&M GroupGet AI-powered advice on this job and more exclusive features.Primary purpose of the Role:Plan, manage, and lead the delivery of detailed system requirements and technical / functional...
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Business System Analyst
6 days ago
Toronto, Canada Insight Global Full time1 week ago Be among the first 25 applicantsThis range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$60.00/hr - CA$65.00/hrDirect message the job poster from Insight GlobalInsight Global is looking to hire a BA/BSA to join an enterprise-wide project at one...
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Business System Analyst
7 days ago
Toronto, Canada Insight Global Full time1 week ago Be among the first 25 applicantsThis range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$60.00/hr - CA$65.00/hrDirect message the job poster from Insight GlobalInsight Global is looking to hire a BA/BSA to join an enterprise-wide project at one...
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IT – Business Systems Analyst
2 weeks ago
Toronto, Canada Global Technical Talent Full timePrimary Job Title IT – Business Systems Analyst Alternate / Related Job Titles Senior Business Systems Analyst Lead Systems Analyst Business Technology Analyst Mobile Systems Analyst Location Toronto, ON Onsite Flexibility 2 days onsite initially Moving to 4 days onsite in February Anchor Day: Wednesday (second onsite day flexible) Contract Details...
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IT – Business Systems Analyst
6 days ago
Toronto, Canada Global Technical Talent Full timePrimary Job Title IT – Business Systems Analyst Alternate / Related Job Titles Senior Business Systems Analyst Lead Systems Analyst Business Technology Analyst Mobile Systems Analyst Location Toronto, ON Onsite Flexibility 2 days onsite initially Moving to 4 days onsite in February Anchor Day: Wednesday (second onsite day flexible) Contract Details...
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IT – Business Systems Analyst
7 days ago
Toronto, Canada Global Technical Talent Full timePrimary Job Title IT – Business Systems Analyst Alternate / Related Job Titles Senior Business Systems Analyst Lead Systems Analyst Business Technology Analyst Mobile Systems Analyst Location Toronto, ON Onsite Flexibility 2 days onsite initially Moving to 4 days onsite in February Anchor Day: Wednesday (second onsite day flexible) Contract Details...
