Senior Manager Global Mobility, Immigration and Settlement

Senior Manager Global Mobility, Immigration and Settlement Join to apply for the Senior Manager Global Mobility, Immigration and Settlement role at Fanshawe College Position Summary Reporting to the Director International, you lead a cross‑disciplinary team responsible for guiding international students through the study permit and PGWP process, student mobility, and integration and settlement programming. You conceptualize, implement, and evaluate programs and services to ensure safe arrival, growth of international exchange and mobility initiatives, and successful integration and retention of Fanshawe’s diverse international student body. Responsibilities Global Mobility & Immigration Leadership Oversee safe arrivals, integration, and immigration processes. Collaborate with internal teams to support orientation, accommodation, health insurance, and immigration needs. Monitor and implement corrective planning based on surveys, standards, and policy changes. Welcome Center Management Direct operations of physical and virtual Welcome Centers. Manage inquiries across multiple channels (chat, email, phone). Implement triage protocols for immigration‑related inquiries. Design and deliver campus tour programs; train and schedule tour guides. Develop KPIs for inquiry response, conversion, satisfaction, and accessibility. Maintain knowledge bases, scripts, and training for consistent messaging. Mobility, Exchange & Partnerships Advocate for and expand student mobility and exchange programs. Ensure risk management for international projects and exchanges. Serve as key contact with college leadership for mobility and exchange programs. Lead marketing plans and set strategic vision for international projects. Establish goals, outcomes, and expectations for international initiatives. Planning & Compliance Collaborate with research, planning, and IT teams to develop solutions for international student needs. Monitor evolving immigration regulations and adapt programming. Analyze international student experience; recommend improvements for retention and success. Work with municipal partners on integration and retention initiatives. Internationalization Strategy Contribute to global engagement framework and multi‑year plans. Monitor immigration trends and assess impacts on international education. Identify and pursue funding opportunities for international student support. Collaborate with stakeholders to improve satisfaction, integration, and retention. Administrative Leadership Develop and implement annual “Fanshawe Cares” plans. Monitor operating budgets and address anomalies. Ensure compliance with study/work permits and visa documentation. Track student outcomes and create interventions for graduation and career success. Support recruitment, marketing, and brand experience plans. Qualifications Post‑secondary 4‑year degree in Political Science, Internationalization, Adult Education, Educational Administration or a related discipline. Licensed as a Regulated International Student Immigration Advisor (RISIA) preferred. Minimum 7 years management experience in an educational institution, working in an international context, in recruitment/partnership/business development, with a proven ability to plan and achieve business goals. An equivalent combination of education and experience may be considered. Knowledge of the education sector in target markets including providers, academic issues, market trends, regulatory environment and networks of contacts. Experience in a comparable position at an educational institution with responsibilities for a complex, high‑profile, and international program. Accomplished leader with a focus on student success and a proven ability to identify and develop international services working cohesively with a wide range of internal and external stakeholders. Strong interpersonal and communication skills for collaborating with staff and faculty as well as fostering student development with an ability to initiate independent collaborations with staff and faculty to enhance students’ learning experiences and sense of belonging. Strong understanding and awareness of intercultural frameworks and theories as it relates to working and communicating with international students, staff and faculty. Demonstrated problem‑solving and conflict resolution skills with the proven commitment to working effectively with cultural diversity issues, to put responses into context, manage outcomes, gain trust, respect and ensure acceptance. Excellence in organizational skills and project management through multi‑tasking, effective setting of priorities. Extensive working knowledge and understanding of specialized international education services trends. Strong decision‑making and problem‑solving skills to maximize use of human, fiscal & material assets by enhancing services/operations and access for international learners. Experience with managing an interprofessional team of full‑time and part‑time staff/students. Proven leadership and administrative responsibility to direct teams, foster staff motivation and manage employee performance to implement operational plans. Proven track record in creating/implementing success strategies to build dynamic partnerships focused on student success in a changing educational environment. Strong leadership and credibility with capacity to lead the on‑campus international teams to move departmental strategies forward and achieve desired results. Excellent communication and presentation skills to speak to diverse groups. Demonstrated interpersonal, mediation, negotiation and conflict resolution skills; proven ability to facilitate consensus building among stakeholders/key groups within the College community. Proficiency in research methodology, qualitative and quantitative analysis combined with computer skills to produce reports. Ability to work as part of a diverse and complex team. Educational Credentials While transcripts are not required for the interview, they are mandatory as a condition of employment. Equity, Diversity and Inclusion Fanshawe College is an equal‑opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds. Accommodation Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: Land Acknowledgement Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located. We thank all applicants for their interest; however, only those chosen for an interview will be contacted. Job Details Seniority level: Director Employment type: Full‑time Job function: Information Technology Industry: Higher Education #J-18808-Ljbffr