Customer Success Specialist
6 days ago
MaintainX is the world’s leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT‑enabled cloud‑based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald’s, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. Job Summary MaintainX helps frontline teams work smarter. Our platform digitizes work orders, maintenance schedules, safety inspections, and operating procedures, empowering thousands of companies worldwide to improve efficiency, reduce downtime, and drive operational excellence. We’re looking for a Customer Success Specialist (CSS) to help our customers scale their impact using MaintainX. In this role, you’ll execute scalable programs that engage, educate, and retain thousands of MaintainX users—driving adoption, customer satisfaction, and long‑term success. What You’ll Do Manage a large portfolio of customers (2,000+ accounts), ensuring successful adoption and expansion of MaintainX. Use data‑driven insights to identify risks, uncover expansion opportunities, and drive retention and growth. Execute scalable success programs—automated campaigns, training series, webinars, and office hours—to guide customers through their journey. Analyze customer usage, health scores, and engagement metrics to refine programs and prioritize outreach. Identify at‑risk customers early and deploy proactive strategies to remove roadblocks. Collaborate with Account Management, Product, Marketing, and Support to improve onboarding and engagement experiences. Deliver targeted 1:1 engagement at key lifecycle moments (onboarding, renewal, expansion). About You 1+ year of experience in Customer Success, Account Management, Business Development, or similar customer‑facing roles. Strong analytical skills with the ability to interpret data and act on insights. Experience executing customer engagement programs (e.g., email campaigns, webinars, or in‑app guidance). Excellent written and verbal communication skills; clear, empathetic, and professional. Comfortable using Customer Success and marketing automation tools (e.g., Gainsight, Outreach). Highly organized, process‑driven, and able to manage multiple priorities simultaneously. Passionate about helping customers succeed in a fast‑paced, technology‑driven environment. What’s in It for You Competitive salary and meaningful equity opportunities. Healthcare, dental, and vision coverage. 401(k)/RRSP enrolment program. Take‑what‑you‑need PTO. A Work Culture Where You’ll work alongside global teammates who reflect our values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated. About Us Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is its people. That’s why we built an intuitive, mobile‑first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr
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Customer Success Specialist
1 hour ago
Montreal, Quebec, Canada EQUISOFT Full timeHYBRID - Québec City, CanadaWhat is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation,...
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Customer Success Specialist
6 days ago
Montreal, Canada Kapcharge Inc. Full timeJob Description Kapcharge is seeking a Customer Success Specialist with experience in delivering a positive customer experience, from onboarding to ongoing support. What We Offer Competitive salary Opportunities for professional development and career advancement Comprehensive health benefits Vibrant company social calendar Complimentary snacks, coffee & tea...
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Customer Success Specialist
6 days ago
Montreal (administrative region), Canada EquiSoft Full timeCustomer Success Specialist page is loaded## Customer Success Specialistlocations: HYBRID - Montreal, Canada: HYBRID - Québec City, Canadatime type: Full timeposted on: Posted 6 Days Agojob requisition id: ReqID HYBRID - Québec City, Canada Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the...
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Customer Success Specialist
6 days ago
Montreal, Canada Amilia Full timeOverview Join to apply for the Customer Success Specialist role at Amilia . Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management,...
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Customer Success Specialist
4 days ago
Montreal, Canada MaintainX Full timeMaintainX is the world’s leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern, IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America,...
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CUSTOMER SUCCESS SPECIALIST
6 days ago
Montreal, Canada High Tech Genesis Inc. Full timeLocation: Montreal, QC (on-site) Term: Permanent Languages: English (French, Spanish, Mandarin/Cantonese is an asset) High Tech Genesis is seeking a Customer Success Specialist, who will guide customers to success and resolve issues with clarity and care.We're seeking a strong communicator, curious learner, and empathetic problem-solver dedicated to creating...
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Observability Customer Success Specialist
10 hours ago
Montreal, Quebec, Canada Gala Solutions Full timePlease find below the JD for your quick reference:Location : Montreal, QC (3 days a week onsite)Role : Observability Customer Success SpecialistRequired Skills & Qualifications8+ years of experience in Customer Success, Observability Engineer roleBasic understanding of observability concepts and tools, particularly Prometheus.Experience with PythonBasic...
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Customer Success Specialist
1 week ago
Montreal, Quebec, Canada Merinio Full timeCustomer Success SpecialistVersion Française plus basMontreal / Hybrid (1 day per week onsite) / Full-timeMerinio is a fast-growing, venture-backed Quebec company. We develop a workforce management SaaS platform used daily by thousands of employees across Canada and the United States. Our solution helps organizations automate shift replacement calls, reduce...
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CUSTOMER SUCCESS SPECIALIST
6 days ago
Montreal (administrative region), Canada High Tech Genesis Full timeJoin to apply for the CUSTOMER SUCCESS SPECIALIST role at High Tech Genesis . At HTG you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that leads the world in technology and innovation. Responsibilities and Qualifications Respond to customer inquiries via email, phone,...
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Customer Success Specialist
1 week ago
Montreal, Raleigh, Toronto, Canada MaintainX Full timeMaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America,...
