CUSTOMER SUCCESS SPECIALIST
6 days ago
Join to apply for the CUSTOMER SUCCESS SPECIALIST role at High Tech Genesis . At HTG you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that leads the world in technology and innovation. Responsibilities and Qualifications Respond to customer inquiries via email, phone, chat, SMS/WhatsApp and in‑app support with professionalism, empathy, and accuracy. Own and resolve customer issues, coordinating across teams and escalating when necessary. Guide customers & installers through onboarding and ensure they feel supported at each touchpoint. Partner with the revops, marketing and product team on communications, campaigns, and content creation (FAQ, knowledge base, proactive emails). Support product and operations teams with testing, reporting bugs, and documenting patterns from support trends. Identify improvement opportunities across the customer journey and contribute to cross‑functional projects. Contribute to the development and continuous refinement of customer service documentation and training. Maintain a customer‑first, feedback‑informed service mindset. Grow within the support team by deepening product expertise and stepping into Level 2/3, product, IS or Eng specializations over time. 2–4 years of experience in customer support, success or similar customer‑facing roles. Experience working cross‑functionally with sales, operations, and marketing teams. Outstanding verbal and written communication skills in English (French, Spanish, Mandarin/Cantonese is an asset). Proven ability to stay calm and composed in high‑pressure or ambiguous situations. Demonstrated passion for technology, sustainability, and learning. Comfortable using ticketing platforms, CRMs, and support tools (e.g., Dynamics 365, Jira, Salesforce, Intercom) and Contact Center Omnichannel (Talkdesk, Genesis, etc). Self‑starter, resourceful, and solution‑oriented mindset. Willingness to work flexible shifts, including early mornings, evenings, or weekends as needed. Strong organizational skills and ability to manage time independently. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Occasional onsite participation or hands‑on testing may be required. Seniority level: Not Applicable Employment type: Full‑time Job function: Customer Service Industry: Business Consulting and Services High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation. We support an accessible recruitment process and are happy to provide accommodation upon request. Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format. #J-18808-Ljbffr
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Customer Success Specialist
6 days ago
Montreal (administrative region), Canada EquiSoft Full timeCustomer Success Specialist page is loaded## Customer Success Specialistlocations: HYBRID - Montreal, Canada: HYBRID - Québec City, Canadatime type: Full timeposted on: Posted 6 Days Agojob requisition id: ReqID HYBRID - Québec City, Canada Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the...
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Customer Success Specialist
6 days ago
Montreal (administrative region), Canada High Tech Genesis Full timeA leading technology and design services firm in Montreal is seeking a Customer Success Specialist to respond to customer inquiries across various channels. Successful candidates will have 2-4 years of experience in customer support, outstanding communication skills, and a demonstrated passion for technology. This full-time role emphasizes problem-solving...
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Bilingual Customer Success Specialist
6 days ago
Montreal (administrative region), Canada AlayaCare Full timeAbout AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared...
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Director, Customer Success
6 days ago
Montreal (administrative region), Canada Vention Full timeCompany Description Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI‑powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant...
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Director, Customer Success
6 days ago
Montreal (administrative region), Canada Vention Full timeCompany Description Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI‑powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant...
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Montreal (administrative region), Canada AlayaCare Full timeA cloud-based healthcare technology company in Quebec seeks a Customer Success Specialist to drive product adoption across a portfolio of digital accounts. The role involves engaging clients, monitoring usage, and proactively addressing risks to improve customer satisfaction. Candidates should have 2-4 years of experience in related roles and strong...
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Customer Success Specialist
6 days ago
Montreal, Canada Kapcharge Inc. Full timeJob Description Kapcharge is seeking a Customer Success Specialist with experience in delivering a positive customer experience, from onboarding to ongoing support. What We Offer Competitive salary Opportunities for professional development and career advancement Comprehensive health benefits Vibrant company social calendar Complimentary snacks, coffee & tea...
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Customer Success Specialist
6 days ago
Montreal, Canada Amilia Full timeOverview Join to apply for the Customer Success Specialist role at Amilia . Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management,...
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Customer Success Specialist
6 days ago
Montreal, Canada MaintainX Full timeMaintainX is the world’s leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT‑enabled cloud‑based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan...
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Bilingual Tech Support Specialist
2 weeks ago
Montreal (administrative region), Canada Stingray Full timeA leading media technology company is seeking a Customer Support Specialist to provide first-level technical support to its clients. This role involves handling client inquiries, guiding users through technical tasks, and ensuring an excellent customer experience. Candidates must have over 2 years of customer service experience and be proficient in both...
