Release Product Manager, CRM

Release Product Manager, CRM (Salesforce) Join to apply for the Release Product Manager, CRM (Salesforce) role at CIBC What You’ll Be Doing Join CIBC’s ECRM Enablement team as a Release Product Manager , where you will own the end-to-end release lifecycle across Salesforce and CRTeX domains. This role is critical to ensuring predictable, high-quality, and risk-controlled releases every PI, sprint, and quarter. Acting as the single source of truth for release scope, timing, and impacts, you will drive governance, alignment, and communication across a complex, multi-pod ecosystem. How You’ll Succeed Own the release calendar & governance – Define and maintain the release calendar, readiness gates, and compliance checkpoints to ensure smooth execution. li>Plan & coordinate releases – Manage dependencies across pods (ECRM, Loyalty, Contact Centre, Shared Services), organize release activities (including PIV), and lead cutover planning. Drive quality & risk management – Partner with QA and DevOps to monitor risk, enforce rollback plans, and lead go/no-go decisions for deployments. Ensure environment & deployment readiness – Validate environments, coordinate deployment schedules, and ensure readiness for production releases. Communicate & align stakeholders – Act as the quarterback for release communications—providing leadership with a single source of truth for scope, timing, and impacts. Continuous improvement – Maintain documentation for release processes, lessons learned, and governance artefacts to drive operational excellence. Collaborate across functions – Partner with stakeholders in Wealth, Retail, Technology, Data, and Operations to deliver FSC capabilities such as client onboarding, relationship management, and integrated workflows. Ensure compliance & governance – Adhere to enterprise controls for data privacy, consent management, and regulatory compliance throughout delivery. Mentor & influence – Provide guidance to Product Owners and team members, fostering a culture of collaboration, innovation, and continuous improvement. Strategic thinking – You balance short‑term delivery with long‑term vision, ensuring scalability and sustainability. Stakeholder engagement – You build strong relationships and influence outcomes through clear communication and collaboration. Technical acumen – You understand Salesforce FSC capabilities and can translate business needs into technical requirements. Predictability & discipline – You enforce readiness gates and maintain cadence to protect quarterly release plans. Risk control – You proactively identify blockers, elevate delivery drift, and ensure zero surprises for leadership. Who You Are You can demonstrate 4 to 6 years of work experience in product ownership, CRM delivery, or digital transformation. Proven ability to write user stories, manage backlogs, and prioritize competing demands. You can demonstrate 4 to 6 years of work experience with Salesforce Financial Services Cloud; Salesforce certifications are an asset. Familiarity with Salesforce ecosystem trends and integration patterns. You are a Salesforce expert and can demonstrate deep knowledge and work experience of Salesforce platforms (FSC, Marketing Cloud, Data Cloud, Loyalty) and integration patterns. It is essential to have experience with Salesforce Financial Services Cloud and/or Salesforce certifications. You're an agile champion – Proven track record of leading agile teams and delivering complex programs in enterprise environments. You can demonstrate 2 to 4 years of work experience building consensus and influencing stakeholders of varying levels to achieve strategic objectives. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. Values matter to you. You bring your real self to work, and you live our values—trust, teamwork, and accountability. What CIBC Offers We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. Subject to plan and program terms and conditions. What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 27th Floor Seniority level Mid-Senior level Employment Type Full‑time (Regular) Weekly Hours 37.5 Skills Agile Methodology, Change Management, Product Delivery, Product Management, Product Ownership, Product Vision #J-18808-Ljbffr