Strategic Account Manager, Print Services

Strategic Account Manager, Print Services Job Description Some of what you will do: The Strategic Account Manager is responsible to manage all aspects of the print and promo solutions, contracted by the client. The Strategic Account Manager is accountable to design and implement strategic business plans and reviews for the highest print value customers. In addition, the role has accountability to prospect for new clients and proactively manage the inbound referrals received from various channels. The Strategic Account Manager will be responsible for customer satisfaction and for the delivery of commitments made by the company. The Strategic Account Manager will guide customers in their buying journey and help them bring their business to life. Specifically, You Will: Lead Generation & Engagement Receive inbound referrals from various channels, engage prospects with Staples' value proposition, and nurture them using remote presentations and digital content. Sales Conversion & Portfolio Development Convert prospects into accounts, build and manage a portfolio of mid-market to large business customers, and apply sales techniques to meet sales and margin targets. Client Relationship Management Develop and implement strategies to retain and expand client relationships, proactively market new products, and resolve business continuity issues effectively. Sales Process Execution Conduct virtual meetings throughout the sales cycle—prospecting, discovery, presentation, negotiation—and manage quoting, sampling, proofing, and pricing. Strategic Planning & Performance Monitoring Create and revise rolling plans (3–12 months) to identify client needs and opportunities, monitor performance against targets, and share best practices. Project & Program Management Oversee both project and program work from initiation to post-delivery satisfaction, collaborating with sales support teams for operational efficiency. Reporting & Business Development Track and report sales/service activities, prepare quarterly/annual business reviews, and contribute to business plans for growth and profitability. Some of what you need: In-depth knowledge of client relationship management strategies. Comprehensive knowledge of all products & services offered in the industry Solutions selling, service skills, well developed negotiation skills and relation management skills Good math aptitude and ability to conduct profitability analysis Adept at sourcing relevant data and building business case models to advance ideas Concrete selling experience in local market; understands pricing strategies, competition, and key suppliers. Ability to work effectively and efficiently in a remote work environment. Some travel may be required within the designated territory, as determined by the business. A valid driver's license is required for travel. Some of what you will get: In addition to the base salary, the current commission plan offers uncapped quarterly earnings based on achieving sales goals and KPI targets. Reimbursement for approved mileage and travel expenses. Health and Dental benefits RRSP/DPSP Performance bonuses And more... About Us We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. About the Team About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Job Identification 60025 Locations 6 Staples Avenue, Richmond Hill, ON, L4B 4W3, CA Job Schedule Full time #J-18808-Ljbffr