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Technical Service Coordinator

1 month ago

Hamilton, Canada Taylor Steel Inc. Full time

Technical Service Coordinator Apply for the Technical Service Coordinator role at Taylor Steel Inc. Taylor Steel Inc. is a privately owned Steel Service Center that sells and processes high‑quality, value‑added flat‑rolled steel to customers throughout North America. With facilities in both the United States and Canada, the company operates out of seven plants with nineteen processing lines and a corporate throughput of over two million tons. With more than fifty years of success, Taylor Steel focuses on people, quality, service and innovative technology, making it a leader in the North American flat‑rolled steel industry. Job Description We have a requirement in our Customer Service department for a Technical Service Coordinator with a degree in Metallurgy and/or Material Sciences (BEng or BSc). The candidate will work in a team environment, possessing exceptional written and verbal skills, including the ability to produce technical reports for professional communication with customers. Preference will be given to candidates with the APEO designation. Taylor Steel offers an excellent compensation package that includes salary, pension, and benefits, along with training and career development opportunities. Responsibilities Establish a professional rapport with key suppliers, customer contacts, and Taylor personnel. Daily review of production reports and distribution of non‑conforming resolutions to appropriate personnel. Timely resolution and disposition of quarantined stock and finished product. Preparation and execution of internal audits. Analysis and inspection of in‑process and returned material. Work in conjunction with appropriate personnel in the development of best job practices. Analysis and approval of customer specs in combination with our equipment capabilities. Travel as required in support of our customer and sales needs. Qualifications 10+ years of experience working in the flat‑rolled steel industry. Strong understanding of manufacturing systems in the construction, manufacturing, and automotive sectors. Strong understanding of service centre equipment, including processing capabilities and limitations. Degree in Metallurgy and/or Material Sciences (BEng or BSc) or equivalent. Exceptional written and verbal skills. Proficient in Excel, Word, and PowerPoint. Background in steel material specifications, mechanical testing, ISO 9001 quality systems, and procedures. Additional Information Job Location (city): Stoney Creek, Ontario. Only applicants under consideration will be contacted. Taylor Steel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr