System Administrator

1 week ago

Vancouver, Canada Maximizer Full time

About the role:


At Maximizer, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open communication. We are seeking a results-oriented Systems Administrator who is driven to succeed and motivated by the opportunity to create meaningful impact on a scaling organization. The Systems Administrator role at Maximizer CRM is an exciting and challenging role, requiring proficiency in many distinct technical fields.

What you’ll do:


The Systems Administrator will be responsible for the general maintenance and administration of several systems, platforms, and processes, including but not limited to:


General:

  • Incident Management (Troubleshooting technology associated problems): connectivity to networked resources.
  • Hardware: phone, computers, laptops, peripherals printers.
  • Best effort support for specialized software (Sage, other Cloud based solutions as required…).
  • Ad-hoc training “how to” on use with common computing devices and software.
  • Working with staff to resolve server related trouble incidents
  • Contacting external vendors on items requiring their services / support (i.e. IP phone system)
  • Will provide general assistance on projects as a SME


Configuring and installing:

  • New computers and computer accessories
  • New printers/fax machines
  • New phones
  • New software


Purchasing (Hardware / Software):

  • Identifying needed resources and obtain proper approvals towards requisition.
  • Research if hardware/software requested is the appropriate solution within business technology standards.
  • Asset Tracking: track receipt of the item(s) and getting it/them in the door and functioning.
  • Procure hardware and software and be able to articulate and build a business case via a Decision Deck (using provided template).


Maintenance:

  • Ensuring internal machines are running to current standards - antivirus software maintained, server health monitored.
  • Ensuring all identified data is adequately backed-up, creating and performing routine workstation maintenance, upgrading older desktops (as per ever-green strategy).
  • Managing the backup process involving cloud, onsite and offsite storage.
  • Documenting system changes (i.e. changes to user passwords, IP pools, licensing information, computer inventory, domain info, general procedures, server performance, and tech support requests).


Support:

  • Primary contact for Emergency support on matters with no workaround and no ability to conduct work. Best effort to be on site in 1 hour.
  • IT requests are retrieved from our custom SharePoint Solution, SLA’s are not currently defined and so the expectation is on the candidate to use their judgement on priority items.
  • Support Hours (non-emergency) are generally 0900 – 1700 with some flexibility considered as required.


Platform Management Responsibilities:

Active Directory

  • Responsible for AD or Active Directory authentication and authorization for all users and computers in a Windows domain type network

Servers

  • Responsible for all physical and virtual servers with Windows or other Operating Systems

Hyper-V

  • Responsible for Hyper V Service that provides Microsoft specific Virtualization technology

DNS

  • Responsible for Domain Name Service

Patch Management

  • Responsible for patch management for all defined platforms

Physical Plant

  • Responsible for maintaining integrity of data cabling, patch panel management, cable trays/runs. and maintaining documentation and inventory

LAN/WAN

  • Maintenance of network connectivity and documentation of systems

Data Backup/Restore

  • Perform backups as needed, and restoring services for deleted and corrupted files

Voice/Mobility

  • Maintenance of 3CX VOIP voice platform, and configuration/distribution of corporate mobile devices

Cyber Security

  • Maintenance of strong cyber security footing

NetApp

  • General Maintenance and patching

Office365

  • Responsible for overall administration of Office365

Zendesk

  • Proficient in using and configuring Zendesk

Zapier

  • Support internal API integrations to multiple systems: HubSpot, Maxio, Zendesk, Apollo, etc.


What you’ll bring:

  • 5+ years of experience in a System Administration, Network Administration, or similar role.
  • Experience with databases, networks (LAN, WAN) and patch management.
  • Knowledge of system security and data backup/recovery.
  • Familiarity with various operating systems and platforms.
  • Resourcefulness and problem-solving aptitude.
  • Excellent communication skills.
  • A strong desire to learn new technologies and an aptitude to do so.
  • Current Microsoft and or Networking certifications: SQL Server, Azure, DevOps, Networking, Server and Active Directory among the most desired certifications.
  • A Technical College or University degree or commensurate experience.


Why you should apply:

Competitive Salaries with RRSP matching program

Generous paid vacay and sick days

A powerful Laptop

Budget for courses, books, and personal development

❤️ Peer to peer recognition and rewards

Team building events, happy hours, and off-sites

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