Application Managed Services

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity We are seeking a skilled and proactive Employee Central Consultant to join our Managed Services team. This role is ideal for professionals with hands-on experience in SAP SuccessFactors Employee Central who thrive in a fast-paced, client-focused environment. You will be responsible for ongoing support, configuration, issue resolution, and enhancement of Employee Central modules for multiple clients. Responsibilities AMS Delivery: Provide ongoing support for SAP SuccessFactors Employee Central within multiple AMS engagements. Handle configuration changes, data corrections, and troubleshooting of EC-related issues. Collaborate with client HR and IT teams to understand business requirements and translate them into system solutions. Monitor and manage service tickets, ensuring timely resolution and adherence to SLAs. Participate in release management, regression testing, and deployment of EC updates and platform releases. Conduct root cause analysis and implement preventive measures for recurring issues. Support integrations between Employee Central and other modules (e.g., Payroll, Time Off, Recruiting). Document configuration changes, SOPs, and user guides for client reference. Provide training and guidance to client stakeholders and junior consultants. Support implementation projects, including managing activities such as requirements gathering, solution design, testing, and deployment. Collaboration & Client Engagement Work closely with client stakeholders, AMS delivery leads, and cross-functional teams to ensure alignment and satisfaction. Lead regular client calls to walk through the status of defects, problems, and enhancement requests. Provide clear updates, facilitate prioritization discussions, and ensure alignment on next steps. Build strong relationships through proactive communication and responsiveness. Mentor junior team members and contribute to internal knowledge sharing. Innovation & Best Practices Stay current with SAP SuccessFactors updates and AMS delivery trends. Recommend best practices based on new product features and updates. Participate in release management, regression testing, and deployment of EC payroll platform updates. Skills and Qualifications 5+ years of hands-on experience with SAP SuccessFactors Employee Central. Strong understanding of EC data models, workflows, business rules, and role-based permissions. Knowledge of release management and SuccessFactors upgrade cycles. Certification in one or more SuccessFactors modules (e.g., EC, PMGM, LMS, Comp, RCM). Exposure to other SuccessFactors modules (e.g., Global Benefits, EC, PMGM, LMS, Comp, RCM). Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities. Bonus Points For Familiarity with ticketing tools (e.g., ServiceNow, Jira) and ITIL processes. Exposure to Agile and ITIL-based delivery models. Prior experience in a client-facing role within a consulting or managed services environment. Bilingual (English/French) Diversity and Inclusion at EY Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Metis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. #J-18808-Ljbffr