IT Support Technician

3 days ago

Toronto, Canada Starport Managed Services Full time

**Job Summary**

**Responsibilities**
- PCs/MACs, printers and storage devices; network connectivity troubleshooting
- opportunities to work with senior team members on hardware/software/OS installation, configurations and upgrades; client onboarding, mail migration projects and inventory audits
- Working closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies:

- hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security/infrastructure
- Follow-up with clients, provide feedback and see assigned issues through to resolution
- Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues
- Update/close client tickets, maintain client IT documentation and enter daily time records
- Occasional after-hours work as required

**Requirements**:

- Good communication, organizational and time-management skills
- Strong client service skills and confidence when interacting with executive end users
- Strong troubleshooting and multi-tasking skills in a fast-paced team environment
- Working knowledge of ticket systems (CRM), remote management tools (RMM) and screensharing tools
- Strong proficiency in English - both spoken and written
- One of the following:

- Degree or Diploma in Information Technology, Computer Science or equivalent
- High School Diploma and IT industry certification
- Valid Driver’s Licence and full access to a reliable all-season vehicle

**Company Profile**

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 500 small and medium-sized businesses in major Canadian cities and across North America.

Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse professional and technical backgrounds. As part of the Lyra Technology Group, we are uniquely positioned to extend cross-selling opportunities to the North America and global business communities.

**FST200 - IT Support Technician**

**Job Type**: Full-time, Permanent

**Job Location**: 65 Overlea Boulevard, Toronto, Ontario

**Recommended Experience**:2+ years of professional technical support

**Compensation**: annual salary from $50,000 + health benefits plan
- Our current requirement is for one (1) IT Support Technician to start before September, 2025.
- Only Toronto regional applicants will be considered for this position.
- This is not an entry-level role. Strong professional references will be required during this interview process.

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

**Experience**:

- professional technical support: 2 years (preferred)

Licence/Certification:

- Driver’s License and a reliable all-season vehicle (required)

Work Location: In person

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