IT Client Account Manager

**Job Summary**

**What You Will Be Doing**

**Technology Management**
- Collaborate with the Client Support Manager to ensure clients receive timely and accurate product updates, quotes and order fulfillment
- Lead client-facing project communications and strategic oversight with operational support from the Client Support Manager

**Client Management**
- Ensure best practices and proactive planning for client environments
- Follow up with clients, provide feedback and resolve issues
- Deliver and conduct regular strategic scorecard reviews and develop client roadmaps to meet business objectives
- Sell, cross-sell and upsell solutions to clients
- Develop and maintain client relationships through calls, meetings and events
- Prepare quotations, proposals and presentations
- Develop and maintain client relationships through calls, meetings and events
- Work collaboratively with the Client Support Manager to ensure seamless procurement, renewals and vendor coordination for client needs
- Work with the Finance team to stay on top of client accounts

**Team Management**
- Build strong team morale, maintaining a commitment to quality, integrity and accountability
- Lead hiring, training, mentoring and disciplinary processes
- Oversee service tickets, client IT documentation and daily time records
- Monitor team resource availability, absences and certifications
- Recommend and implement procedure improvements
- Work collaboratively with other Directors and Client Support Manager to discuss best practices and balance workloads
- Occasional (infrequent) short-span national/international travel as required
- Occasional after-hours and on-call work as required

**Who You Are**
- Proactive and service-oriented professional with a passion for technology and client satisfaction
- Skilled and tech savvy communicator with a strong business acumen
- Supportive team player with a strong team-first mentality
- Organized, efficient and goal focused, while maintaining a high level of integrity
- A self-starter with a keen sense of ownership and accountability
- Committed to ongoing professional development
- Willing leader who inspires and mentors your team

**What You Need**
- 3+ years working as an IT Services Account Manager or comparable role in the IT Services space
- Ability to explain IT solutions in nonexpert terms and corelate its value to a client's business objectives
- Experience with IT concepts, tools and solutions (Cloud, Network, Cybersecurity, BCDR, Microsoft M365 & Azure, WatchGuard, Lenovo, ConnectWise, IT Glue, Scale Pad, etc.)
- Experience preparing presentations, proposals and quotes
- Experience managing projects with multiple resources both internal and external
- Strong end-user computer skills and basic accounting knowledge
- Working knowledge of CRM tools and ticketing systems such as ConnectWise an asset
- Excellent proficiency in English - both spoken and written
- Degree or Diploma in Information Technology, Computer Science, Business Management or equivalent professional experience
- Valid “class G” Ontario Driver’s Licence and full access to a reliable vehicle

**Who We Are**

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 125 small and medium-sized businesses in major Canadian cities and across North America.

**CAM500 - Client Account Manager**

**Job Type**: Full-time, Permanent

**Job Location**: 65 Overlea Boulevard, Toronto, Ontario

**Recommended Experience**:5+ years of professional technical consulting and leadership

**Compensation**: base salary starting from $80,000 + health benefits plan

**Job Types**: Full-time, Permanent

Pay: From $80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: Hybrid remote in Toronto, ON M4H 1P1