Technical Team Lead

Technical Team Lead at Canada Life Permanent Full Time Reporting to the Director, Technical Solutions, the Technical Lead will oversee a team of approximately 8+ Technology professionals. The role is accountable for application delivery, release management, maintenance, and system health. You will collaborate closely with business stakeholders and the Director to define and execute a technology roadmap aligned with strategic objectives. You will be a key partner to internal clients, driving customer‑centric initiatives and ensuring the delivery of high‑value solutions. This role requires a holistic view of technology capabilities, considering the needs of employees, customers, consultants, advisers, and members. What you will do Lead the implementation, enhancement, and support of GRS applications across on‑premises and cloud environments. Collaborate with architects and business leaders to align technology strategies with business goals. Prioritise and manage incoming work, ensuring alignment with business needs. Monitor application health and security, evolving roadmaps accordingly. Manage escalations and ensure timely resolution of incidents. Maintain awareness of industry trends and best practices. Inspire and empower team members, fostering a culture of engagement and accountability. Provide clarity on roles, responsibilities, and priorities. Support career development and performance management. Contribute to workforce and financial planning. Build trusted relationships with business partners to understand current and future priorities. Collaborate with vendors to evaluate product roadmaps and recommend innovative solutions. Promote cross‑functional collaboration to achieve shared goals. Develop flexible delivery frameworks and influence development standards. Establish and maintain critical incident support structures. Use KPIs and reporting to drive continuous improvement. What you would bring Experience effectively managing incident, change and problem management (ITIL). Proven ability to lead through change and drive execution excellence. Strong communication skills, with the ability to engage technical and non‑technical audiences. Demonstrated success in challenging the status quo and driving innovation. Experience in Agile environments and complex, fast‑paced organisations (Financial Services experience an asset). Strategic mindset with hands‑on technical capabilities. Post‑secondary education in business, computer science, or equivalent experience. Ability to navigate ambiguity and adapt quickly to evolving priorities. Results‑oriented with a bias for action and a commitment to continuous improvement. The base salary for this position is between $63,500 –$117,400 annually. This represents base salary only and does not include other variable compensation components such as annual bonus, commission, etc. If you are selected to move forward, your recruiter will discuss additional details of our total rewards program. Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well‑being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and adviser experiences. Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #J-18808-Ljbffr