Senior Software Engineer, Self Service

Join to apply for the Senior Software Engineer, Self Service role at Replicant . Replicant is the industry leader in voice AI for customer service since it was founded in 2017. When you dial the customer service number of one of our customers—like AAA or Fanatics—our bot answers the phone. Over 50% of callers do not even need to talk to a human, and they rate the interaction higher than if they did. We do this with AI that feels human, scales securely, and delivers real business results. We are backed by top tier Silicon Valley investors and growing rapidly. We are based mostly in the SF Bay Area, Toronto, and New York, and much of our team is distributed throughout other parts of the US and Canada. Joining Replicant means working on technology that makes customer service both better and cheaper, for a gigantic market of millions of potential customers. We solve huge challenges with a small team, so every improvement you will ship makes a huge difference. In this role, you'll build out rich user experiences on a robust and scalable architecture. You’ll work closely with customers and our product and machine learning teams to create powerful self‑service tools that enable users to build powerful and delightful AI‑powered conversations for callers. Responsibilities Build modern, single-page applications using technologies like React and NodeJs Provide technical mentorship, code reviews, and technical project leadership for your team Identify and drive the adoption of new technologies, best practices, and design patterns in your team Use metrics and your team's collective experience to drive development decisions Share your passion for learning about technical topics with your team and peers Participate in regular on‑call rotations to support our systems Collaborate with your team to manage and prioritize work through a rigorous, yet lightweight, agile process Qualifications 5+ years of Software Development experience in a SaaS environment Experience leading technical projects and prioritization with a customer‑focused mindset A deep understanding of the unique requirements and challenges of B2B applications. You understand the importance of reliability, scalability, and usability in B2B software. You have a strong grasp of accessibility standards (WCAG, ARIA) and are experienced in developing inclusive web applications that are accessible to all users, including those with disabilities. Experience mentoring junior software engineers Advanced knowledge of Object Oriented Programming, Test Driven Development, Distributed Systems and API design A desire to create elegant, scalable, and maintainable tools and solutions Experience with some of our primary technologies: React, TypeScript (or similar) and PostgreSQL Benefits In‑person connection that counts : company‑wide offsites and smaller team gatherings designed to make remote work feel personal ️ Tech & learning stipend : Conferences, books, courses — interested? We’ll fund them Remote by design : We’re distributed — no guilt about life events, we trust you to manage your calendar ️ Health & wellness : Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well‑being Compensation that matches your impact : competitive salaries in the company you’re helping to build Equity with upside : We believe in shared ownership—You’ll own a real piece of a fast‑growing AI company Our Values Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team. Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do. Självdistans (Self-Distance): Självdistans is Swedish for self‑distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own. Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. #J-18808-Ljbffr