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Service Dispatcher

3 months ago

Vaughan, Canada HTS Engineering] Full time
Job Description:Job Description HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive. Job Description: Controls Service Department – Service Dispatcher Responsibilities:Work safely following company policies and guidelinesDispatch a group of technicians using HTS software and web based programs as neededEnter work orders on a daily basis, following up on missing information (i.e.) site contacts etc.Review completed work orders and perform daily work order downloads Process recommendationsFollow up to ensure shop drawings are received as required. Print outs for technicianReceive packing slips and ensure correct information has been provided. Address discrepancies, file for review/match up for invoice approvalTechnician support for purchase orders, job information etc.Receive reports from field, forward to Project Manager, save copy on network in appropriate filesProvide support to technicians for required materials follow up, address information, alternate site contacts, contractor info, review of previous visit findings etc. Review expenses; assign purchase order numbers based on expense type. Order warranty parts as needed. Follow up on part orders placed by field and technicians.Run payroll reports for assigned technicians Audit report to dispatch records and jobs to ensure accuracyOther duties as assigned Skills: High level of commitment to customer serviceStrong Computer skillsExcellent problem solving skills, interpersonal and communication skillsRequires a self-motivated team player capable of managing multiple prioritiesAbility to work both individually and in a team environmentBe a self-starter with a focus to contribute and succeed We Offer Competitive wagesOpportunity to grow within the company.TrainingEmployee recognition awards Top benefits or perks: As a member of HTS Engineering, you’ll enjoy: Company eventsIncentive trips (meeting yearly sales targets)Comprehensive benefits package, including health, vision, EAP, and dental insurance.Paid time offOn site parking In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HTS Engineering is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. HTS encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter. #HTS Job ID: 29316579
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HTS Engineering