Senior Information Systems Analyst

Overview Date Posted: 01/20/2026Req ID: 46559Faculty/Division: Ofc of the Chief Information OfficerDepartment: Enterprise Apps & Solutions IntegrationCampus: St. George (Downtown Toronto)Position Number: Description: About us: The University of Toronto is consistently ranked among the world’s leading research institutions, recognized for its commitment to innovation, academic excellence, and global impact. The SIS team supports the academic and administrative needs of students, faculty and staff and fosters a collaborative, innovative culture focused on delivering technology solutions. The team promotes professional growth and opportunities to contribute to transformative projects in student services. Your opportunity: Reporting to the Manager, Academic Governance and Planning Systems, you will be part of a dynamic, collaborative and innovative team delivering transformational technology solutions in the areas of degree auditing, curriculum governance, management and publication, and business processes for degree, program and course offerings. You will help improve curricular management and student systems for students, staff, faculty and course instructors. As a senior information systems analyst, you will support, improve, and implement enterprise student and curricular systems. You will work in cross-functional teams with developers, analysts and stakeholders on existing and new products using established methodologies, including Agile processes. You will participate in all stages of the product life cycle including design, development, testing, implementation and end-user training and support. You will coordinate project components to improve processes for effective and efficient service management. You will collaborate with product development teams and stakeholders to implement new products or procedures as opportunities for modernization arise. You will work with business stakeholders and end-users on business process mapping, workflows and redesign to identify, develop or implement appropriate technical solutions. Your responsibilities will include: Liaising with technical specialists to resolve end-user issues Planning the implementation of new business systems and business processes Reconciling business requirements with information architecture needs for highly complex system integration Co-ordinating support and training activities Ensuring user documentation and training plans are in place for new applications and functionality Planning and implementing components of IT related projects Developing project schedules including milestones, critical path, timelines, deliverables and reporting Essential Qualifications: Bachelor's Degree or acceptable combination of equivalent experience. Minimum five years applying business analysis practices, preferably in Information Technology or in support of Teaching and Learning within a post-secondary educational institution Minimum five years working with or supporting enterprise-level course or curriculum applications (e.g. course management, course delivery, curriculum management, syllabi management, timetable management). Minimum three years working as a business analyst on Information technology projects performing requirements gathering, analysis and testing Experience coordinating projects with a range of stakeholders; ability to identify dependencies, risk and priorities Experience in system/service deployment and support Experience developing and delivering training on information systems and processes to a variety of audiences and in a variety of formats Experience writing and disseminating technical or procedural specifications and client facing documentation Experience with project and issue tracking software (e.g., Jira, Azure DevOps) Experience creating operational roadmaps Familiarity with University academic and IT policies; familiarity with related legislation Ability to interpret business requirements and articulate them into models and concepts; ability to identify up and downstream dependencies and risks Ability to use business analysis practices and tools (e.g. MS Visio, LucidChart, PowerBI, MS Excel Pivot tables) Demonstrated superior client service skills Ability to communicate in a variety of styles and voices for a range of audiences Ability to build and maintain close working relationships with all levels of staff and internal and external stakeholders Effective and strong written and verbal communication skills; comfortable documenting, speaking to, and making presentations on system features, technical changes, complex concepts and procedures Strong organizational and time management skills Assets (Nonessential): Experience with Microsoft SharePoint Experience with Service Now or other service support and ticketing applications Experience with Agile development practices (e.g. Scrum and Kanban) Experience with testing protocols and procedures Experience working with data, including writing and executing queries and procedures in SQL, report formatting and creation, and record creation Understanding of the evolving nature of higher education To be successful in this role you will be: Communicator Efficient Organized Proactive Problem solver Resilient Please note this is a replacement position. A copy of the detailed position description is available to USW employees upon request to the Operations and Real Estate Partnerships Office. Closing Date: 02/02/2026, 11:59PM ETEmployee Group: USWAppointment Type : Budget - ContinuingSchedule: Full-TimePay Scale Group & Hiring Zone: USW Pay Band 16 -- $103,367. with an annual step progression to a maximum of $132,188. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.Job Category: Information Technology (IT)Recruiter: Khristen Sivaramalingam Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see Accessibility Statement The University strives to be an equitable and inclusive community and seeks to increase diversity among its members. It is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and provides accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact Job Segment: Business Analyst, Systems Analyst, PLM, Information Systems, Testing, Technology, Management #J-18808-Ljbffr