Quality Assurance Specialist

Join Our Team at Jamieson Wellness Inc. Inspiring Better Lives Every Day. Position Details Position Title: Quality Assurance Specialist Department: Quality Assurance Location: Scarborough, Ontario Job Type: Full-Time Reports To: Supervisor, Quality Assurance Number of Openings: 1 Vacancy Type: Existing Vacancy What You’ll Do The Quality Assurance Specialist is Responsible for the coordination, control, update and maintenance of all specific areas of core Quality Assurance Processes and Systems. This role is primarily responsible for assuring the quality of all the manufactured products to finished goods through the compliance of the assigned GMP function and activity. Drives the culture of Proactive Quality by integrating into the process and product quality, problem solving and resolution. Here’s what you can expect in your role: Under the responsibility of the Quality Assurance Manager or designate act as the qualified person (as defined under section C.02.006 of Health Canada GMP guidelines, GUI-00001; Section 51 of Health Canada NNPHPD GMP Guidance Document; Section 1.5 of WHO GMP Principles). Responsible for assuring the quality of the finished product is suitable before the product is made available for sale. Under the responsibility of the Quality Assurance Manager or designate acts as and is responsible to maintain and ensure compliance of the specific area related to licensable activities under GMP regulations and core quality processes as Deviations, Nonconformances, Root cause analysis, consumer complaints, CAPA, Recall, among others. Act as the designated responsible person in the processing, evaluation, monitoring and control of Change Control Processes. Act as the designated lead in the processing, evaluation, monitoring and control of production related processes. Prepare and ensure the completion of the Site Audit Schedule. Prepare, support and lead external audits pertaining to the site. Collaborate with other stakeholders in the evaluation of deviations occurring in manufacturing and packaging activities. Prepare and ensure application of Root Cause Analysis techniques in the active resolution of deviations and non-conformances. Responsible for actively applying proven techniques and quality knowledge to evaluate processes, documentation, product inspections, review final AQL Inspection results of the WIP/FG, measurements, process performance, records and data. Responsible to prepare Annual Trend Reports as assigned. Analyze statistical data, trends and patterns across multiple quality and operation areas. Utilize a risk assessment approach to define disposition, action plans, operation improvement within the area of competence. Aid other departments to continuously improved adherence to Good Manufacturing Practices, as defined in local and international regulations. Report quality, compliance or internal process deviations in an opportune manner to all applicable stakeholders. Monitor the environmental temperature and humidity data on regular basis. Define actions and elevate excursion events as required. Monitor and ensure compliance of the Calibration/Verification of Equipment which has influence on the manufacturing and packaging operations. Responsible for a timely definition, monitoring and effectiveness check of Corrective and Preventive Actions. Responsible for preparing sound and concise reports for deviations related to the quality investigations. Provide support for deviations related to the Quality Assurance part pertaining out-of-specification and out-of-trend results. Oversee and support the verification and disposition of returns due to non-compliance bulks and finished goods. Aid other departments concerning quality-related issues. Supports the Process Qualification, Cleaning and Sanitization validations. May review protocols and reports as required for the process or product category; participate in the execution of validation activities as required. Will comply with all Good Manufacturing Practices as established in Jamieson Laboratories policies and documents, and as required by the applicable guidelines. Working in compliance with the company’s Health & Safety Policies/SOPs including but not limited to the Safety Responsibilities Procedure. Will comply with Good Manufacturing Practices in all GMP-sensitive areas of Jamieson Laboratories Ltd. facilities. What You Bring You're a mix of curious, collaborative, and purpose-driven — and ready to grow in a team that lives its values. Your experience and perspective might include: Minimum Bachelor of Science degree from an accredited post-secondary institution. Prior experience in the field can be valued jointly with other type of post-secondary education. Minimum two (3) years of practical experience. Good knowledge of pharmaceutical, food and natural health product regulations in Canada and Internationally. Comprehensive knowledge of pharmaceutical, food and natural health product regulations in Canada and Internationally. Highly skilled in problem-solving and resolution, critical thinking and decision making. Risk-based decision-making skills - capable to make quality dispositions based on the quality status of products; can decide on special releases (conditional releases & deviation approvals) to meet demands from the business. Good knowledge of manufacturing operations and GMP. Experience with Microsoft applications (Word, Excel, Power Point etc.), Quality Tools, Statistical Process Control Software applications, Quality Management System, ERP software as applicable. Ability to learn highly complex documentation, processes and tasks related to quality and compliance as defined by GMP guidelines. Understanding of Lean Six Sigma Tools and Techniques (Not required but an added advantage) Excellent communication and writing skills. Technical knowledge in handling deviation investigation and change control, documents review and control, product releases, conducting internal product audits, handling customer issues, root-cause analysis (RCA/CAPA), troubleshooting, process validation. Excellent attention to details, and problem-solving skills. Ability to work and achieve results with minimum supervision. Superior organization and time management skills. Work independently (self-starter) and with JWELL team-oriented focus. High work ethic standards are a must. Able to commit to timelines in a fast-paced environment. Able to communicate and interact professionally with different areas of the company, with stakeholders of multiple hierarchies. Note: If you don’t meet every requirement listed here, we still encourage you to apply. Research shows that some groups may only apply when they meet every criteria — but we value diverse backgrounds and transferable skills. Our Commitment to Inclusion and Belonging At Jamieson, belonging is at the heart of how we work. We value diversity, equity, inclusion, and belonging, and believe our differences drive innovation and stronger decisions. Our goal is simple: a workplace where everyone feels safe, supported, and able to thrive. For more information on our commitments to people and planet, please read our latest Sustainability report and DEIB policy. If you require any accommodation during our hiring process, please let us know. We’re committed to making the experience accessible and equitable for all, and we’ll work together to find the right solution. Our Purpose & Values Our purpose – Inspiring better Lives Every Day – is lived through our values of Accountability, Respect, Excellence, and Agility. ✨ Compensation Jamieson Wellness Inc. offers a competitive total rewards package that goes beyond base pay, including eligibility for our Short-Term Incentive Program and a variety of benefits to support your well-being and professional growth. For this role, the posting range is $46,270 - $79,320, which reflects the full salary range of the position. The actual salary offered will be determined based on factors such as relevant experience, level of education, and other professional qualifications aligned with the requirements and complexity of this position. Why Join Jamieson?