Quality Assurance Specialist

**Posting 24-16**

**Quality Assurance Specialist**

**Membership Records Unit, Membership Services Department**
- Permanent Position_, Category 11 - Hiring Range $70,263 - $79,837_

As the Quality Assurance Specialist in the Membership Records Unit, you will play a vital role in ensuring the accuracy and integrity of information in support of teacher certification in Ontario. Drawing on your experience in project and process development, you will be responsible for maintaining a robust quality assurance program that identifies areas for system improvement as well as staff training.

Bilingualism (English/French) is an asset for this role.

**Responsibilities**:

- Collaborate with the Membership Records Team to design and implement an effective quality assurance program that aligns with organizational goals and best practices
- Analyze data and identify opportunities for improvement to enhance the efficiency and accuracy of data handling and document assessment
- Coordinate the development and delivery of training materials to equip team members with the necessary skills and knowledge related quality control program findings
- Maintain the quality and accuracy of information provided to applicants and members.
- Track the effectiveness of the quality assurance program and report on progress to unit leadership
- Support and guide professional learning and change management
- Work with cross-functional teams including Client Services, Evaluation Services and Information Technology to address data-related challenges and promote a culture of data accuracy and quality
- Stay updated on industry trends and best practices in quality assurance and data management, actively seeking opportunities to enhance systems and overall unit performance
- Auditing applicant and member records to regularly assess the accuracy of information contained in the Member Registry, identifying and addressing discrepancies and errors
- Investigate and resolve data-related issues, client inquiries and complaints related to information accuracy
- Perform other duties as assigned.

**Qualifications**:

- Experience in leading projects and process development
- Experience in membership records, data management, quality assurance or a related role
- Strong problem-solving, analytical, decision-making and research skills
- Capacity to use data for evidence-based decision-making and leading team collaboration
- Knowledge of academic and professional documentation is considered a strong asset
- Experience within a regulatory, academic or credential assessment setting is considered a strong asset
- High level of accuracy and attention to detail
- Working knowledge of CRM systems, Microsoft Office
- Excellent communication and interpersonal skills to collaborate effectively with diverse teams.
- Ability to work independently as well as in a team environment

The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in-office workdays.

The College’s mandatory COVID-19 vaccination policy that requires all staff, including prospective new employees, to be fully vaccinated by a Health Canada approved COVID-19 vaccine has been temporarily suspended. Currently new employees will not have to show evidence of vaccination. The College reserves the right to reactivate this policy at its discretion based on Public Health recommendations. Individuals with valid medical or other human rights-based exemptions will continue to be considered for appropriate accommodation within the policy.

Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.