Manager, ITS Infrastructure

Job Title Manager, ITS Infrastructure Job Type Permanent Union Management Position Classification MLV4 Management Salary Grade FT or PT Full-time Hybrid Work This position is eligible Position End Date (if applicable) Location About the Department of Information Technology Services Mount Royal University’s Information Technology Services supports our mission by providing technical support, solutions, and diversified services to the Mount Royal community. Solutions Delivery IT Infrastructure & Security ITS Projects About the Role The Manager, IT Infrastructure holds the responsibility for overseeing the operational integrity of both physical and virtual infrastructure systems. This includes the management of servers, networks, storage, and data center operations, ensuring they align with the organization's strategic goals. Reporting directly to the ITS Director of Infrastructure and Cybersecurity, this role demands a proactive approach optimizing performance to facilitate seamless business operations. The Manager is tasked with the continuous evaluation and implementation of cutting‑edge cloud technologies and methodologies, fostering an environment that encourages technological advancement and operational excellence. This position requires a visionary leader who can anticipate industry trends and integrate them into the organization's IT framework, thereby enhancing the overall agility and competitive edge of the business. The Manager will also collaborate with various departments to support their technological needs, ensuring that IT infrastructure evolves in tandem with the organization's growth and the ever‑changing digital landscape. Responsibilities Manages a high‑functioning Infrastructure team comprising server, storage, and network subject‑matter experts, led by Team Lead Architects. Leadership of this multidisciplinary team, focused on theoperational output and alignment across complex technical workstreams and teams. Mentorship and guidance of the team, promoting professional development, annual performance reviews and fostering team morale and engagement. Oversee data center operations, including server racks, cooling systems, and power management. Additionally, explore opportunities to migrate workloads to cloud platforms (e.g., AWS, Azure, Google Cloud) for scalability and cost‑effectiveness. Manage physical and virtual servers, storage arrays, and backup systems. Consider hybrid cloud solutions that seamlessly integrate on‑premises infrastructure with cloud resources. Ensure reliable network connectivity, both on‑premises and via cloud services. Collaborate with cloud providers to optimize network performance and security. Develop a cloud adoption strategy aligned with business goals. Evaluate Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) offerings. Engage with vendors to negotiate contracts, monitor licensing compliance, and assess service quality. Stay informed about evolving technologies, especially in the cloud. Implement cloud security best practices, including identity and access management, encryption, and threat detection. Address compliance requirements specific to cloud environments. Prioritize user satisfaction by ensuring seamless access to cloud resources. Collaborate with service desk teams to resolve issues promptly. Stay abreast of cloud trends, certifications, and emerging technologies. Rapidly adapt to changes in cloud services and architectures. Occasional non‑standard hours, especially during cloud migrations or critical incidents. Participates in the strategic planning, refocusing, and restructuring of ITS by providing vision and leadership in the planning, development and implementation of an ITS vision, mission‑statements, long‑term strategic plans, and services, that are consistent with the objectives of the University, the needs of stakeholders, and the capabilities of the ITS department. Conducts and/or supports the analysis and improvement of MRU's business processes. Manages the planning, design, development, testing, documentation, implementation, operation, assessment, and maintenance of mission‑critical hardware and services. This involves extensive collaboration and coordination within the ITS department to ensure integrated systems solutions and efficient, effective and secure day‑to‑day operations. Implements sound disaster preparedness and business continuity and recovery plans, in cooperation with the business programs at the University. Leads or participates in contractor selection and contract negotiation for major agreements such as software licensing, hardware procurement, ITS outsourced projects and support services. Manages operational risks and provides significant contributions to MRU’s enterprise risk management practice. Other duties as assigned. Qualifications University Bachelor Degree in computer technology and/or extensive related IT infrastructure and management experience. Minimum of 8+ years of relevant work experience and 5+ years of leadership experience; demonstrated effectiveness leading and managing highly skilled technical staff. Proficiency in operating, maintaining, and designing networks, servers, storage, and data centers. Additionally, emphasize familiarity with cloud services and their integration. Experience managing personnel and overseeing projects, considering both on‑premises and cloud‑based initiatives. Excellent business, negotiating, organizational, leadership, managerial, and planning skills. Understand project management, business analysis, and IaC methodologies. Certifications related to network, server, cloud, IT security, and management are valuable, especially if they cover automation tools. Emphasize both traditional infrastructure and cloud technologies, along with experience in automating tasks using tools like Ansible or Terraform. Familiarity with application delivery methodologies across multiple disciplines. Experience working with internal teams, external organizations, and automation tool providers. Leverage automation to streamline collaboration and efficiency. Salary: $98,502.00 - $135,930.00 per annum Closing Date: January 29, 2026 A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: (Last Name), (Requisition Number), (Document Title).pdf (ex. Smith, , CV.pdf). We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request. About MRU Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid‑sized university in 2009. A student‑focused undergraduate university built on teaching excellence, Mount Royal University is known for our top‑calibre programs, high‑quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full‑time and 4,030 part‑time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan. What We Offer Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post‑secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace. Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits. Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public. #J-18808-Ljbffr