Current jobs related to Bilingual Customer Service Representative - Ontario - Empire Life

  • Bilingual Customer Service Representative

    1 month ago

    Toronto, Ontario, Ontario, Canada Altis Recruitment Full time

    We are seeking a customer-focused and adaptable Bilingual Customer Service Representative to join our client in the financial services industry. The ideal candidate will be fluent in both French and English and will work within the Advisor Service Centre on a rotating shift schedule.This role involves delivering outstanding service to clients and colleagues...

  • Bilingual Customer Service Representative

    4 days ago

    Mississauga, Ontario, Peel region, Canada BlueSky Personnel Solutions Full time

    Our client located in Mississauga is looking for a Bilingual Customer Service Representative to add to their team.This role is 100% in the office.What’s in it for you:Work for a leader that has been in business for over 50 yearsExcellent compensation packageFull comprehensive benefitsRRSP MatchingIn this role, you will be responsible for:Responding to...

  • Bilingual Customer Service Representative

    1 month ago

    Markham, Ontario, York region, Canada Leap Recruitment Partners Full time

    Our client is the largest general insurer and has its customers across the UK, Ireland, and Canada. They are currently looking for Bilingual Customer Billing Representative to join their team. Come take the next step in your career in insurance.Shift: rotating shifts during the hours of 8:00 AM to 8:00 PM Monday to Friday.Location: Markham, ON- Hybrid...

  • Bilingual Customer Service Representative

    4 weeks ago

    Brampton, Ontario, Peel region, Canada Tipco Inc. Full time

    Tipco is a Canadian tooling manufacturer founded in 1959. We are currently seeking a Bilingual Customer Service Representative with previous manufacturing experience to join our team.The ideal candidate has some hands-on manufacturing experience. The ideal candidate must be fluent in French. The position will be based in Tipco's Ontario office.In the...

  • Bilingual Customer Service Representative

    3 days ago

    Mississauga, Ontario, Peel region, Canada Altis Recruitment Full time

    We’re excited to partner with our client to find a passionate and dedicated Call Center Representative to join their team in Toronto. This is a fantastic opportunity to bring your customer service expertise and bilingual skills to a dynamic role where you’ll make a meaningful impact every day.What You’ll Bring:A strong background in customer service,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Mississauga, Ontario, Peel region, Canada Arbonne Full time

    Arbonne, is an international social selling company founded in 1980 in the United States (headquartered in Irvine, CA) by Norwegian entrepreneur Petter Mørck. We are proud to be a Certified B Corporation which means we are part of a global movement of for-profit businesses, building an inclusive and sustainable economy that works for everyone.Our employees...

  • Bilingual Sales Representative

    1 month ago

    Ontario, Canada Lock Search Group Full time

    Bilingual Sales Representative – Industrial Canada East (Remote Opportunity)Our client, a recognized national leader, and manufacturer, of industrial infrastructure has engaged Jason Springthorpe of the Lock Search Group to assist them in finding an exceptional individual for the role of a Bilingual Sales Representative. This role will manage and grow the...

  • Bilingual Sales Representative

    4 weeks ago

    Ontario, Canada Lock Search Group Full time

    Bilingual Sales Representative – Industrial Canada East (Remote Opportunity)Our client, a recognized national leader, and manufacturer, of industrial infrastructure has engaged Jason Springthorpe of the Lock Search Group to assist them in finding an exceptional individual for the role of a Bilingual Sales Representative. This role will manage and grow the...

  • Customer Service Representative

    4 days ago

    Ottawa, Ontario, Ottawa region, Canada Altis Recruitment Full time

    We are looking for highly talented Bilingual Customer Service Representative who will serve as the first point of contact supporting client's requests.The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.Our client offers jobs...

  • Bilingual Eng/french Customer Care Representative

    3 months ago

    Ontario, Canada U.S. Bank National Association Full time

    At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide,...

  • Customer Care Representative, Bilingual

    4 days ago

    Vaughan, Ontario, York region, Canada Terumo Medical Corporation Full time

    Job Summary: The Customer Care Representative, Bilingual (CCR) serves as the first point of contact and strives to provide the absolute best customer experience in support of multiple business units within Terumo Medical Canada, Inc. (TMCI). The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general...

  • Customer Service Representative

    4 days ago

    Newmarket, Ontario, York region, Canada Acushnet Company Full time

    Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for a Customer Service Representative with SAP ERP system experience.Job Summary:Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer...

  • Bilingual Sales Representative

    3 weeks ago

    Ontario, Canada Lock Search Group Full time

    Bilingual Sales Representative – Industrial Canada East (Remote Opportunity) Our client, a recognized national leader, and manufacturer, of industrial infrastructure has engaged Jason Springthorpe of the Lock Search Group to assist them in finding an exceptional individual for the role of a Bilingual Sales Representative . This role will manage and...

  • Bilingual Customer Service Representative

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Insight Global Full time

    JOB DESCRIPTIONInsight Global is seeking a Customer Success Specialist who will be a crucial member of our clients customer support team, assisting clients across North America. The primary responsibility of this role is to foster strong relationships with customers, ensuring their questions and concerns are addressed promptly and effectively. The specialist...

  • Bilingual Sales Representative – Industrial

    1 month ago

    Ontario, Canada Lock Search Group Full time

    Bilingual Sales Representative – Industrial Canada East (Remote Opportunity)Our client, a recognized national leader, and manufacturer, of industrial infrastructure has engaged Jason Springthorpe of the Lock Search Group to assist them in finding an exceptional individual for the role of a Bilingual Sales Representative. This role will manage and grow the...

  • Bilingual Sales Representative – Industrial

    1 month ago

    Ontario, Canada Lock Search Group Full time

    Bilingual Sales Representative – Industrial Canada East (Remote Opportunity) Our client, a recognized national leader, and manufacturer, of industrial infrastructure has engaged Jason Springthorpe of the Lock Search Group to assist them in finding an exceptional individual for the role of a Bilingual Sales Representative . This role will manage and...

  • Bilingual Sales Representative – Industrial

    1 month ago

    Ontario, Canada Lock Search Group Full time

    Bilingual Sales Representative – Industrial Canada East (Remote Opportunity)Our client, a recognized national leader, and manufacturer, of industrial infrastructure has engaged Jason Springthorpe of the Lock Search Group to assist them in finding an exceptional individual for the role of a Bilingual Sales Representative. This role will manage and grow the...

  • Bilingual Client Service Representative

    2 months ago

    Burlington, Ontario, Halton, Canada BlueSky Personnel Solutions Full time

    Our client located in Burlington is looking for a Bilingual Client Service Representative to add to their team.What's in it for you: Work for a leader in its industry Excellent compensation package along with outstanding benefits Strong bonus structure Challenging and rewarding environment Hybrid role (you must be able to work in the office 3 days per...

  • Customer Service Representative

    4 days ago

    Toronto, Ontario, Ontario, Canada Raise Full time

    Job Description:Handle incoming inquiries from advisors at Mutual Fund companiesProvide Level 1 troubleshooting and support for incoming inquiries.Redirect calls to appropriate departments when necessary.Collect and document initial loss information to initiate claims processing.Experience in a similar role within a Financial Institution, ideally 6+...

  • Customer Service Representative

    1 month ago

    Toronto, Ontario, Ontario, Canada Talent Advantage Full time

    Job Title: Customer Service Representative Location: Hybrid 3 days/week in the office in Downtown Toronto near Exhibition Go StationJob Type: Full-time PermanentWho We AreOur client in the SaaS industry is looking for an energetic Customer Service Representative who can provide stellar support and service to clients through multiple channels. Our ideal...

Bilingual Customer Service Representative

3 months ago

Ontario, Canada Empire Life Full time

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.


Bilingual Customer Service Representative (Retail)

Location: Remote, Canada


Empire life is looking to hire a Customer Service Representative to join our Retail Operations team If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you


Why pursue this opportunity

Our mission - make insurance, investments and benefits simple, fast and easy for our customers.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.


What you’ll be working on

  • Manage and address in-bound phone calls, emails and voicemails from our customers and distribution partners
  • Respond efficiently and accurately to customers, provide solutions that fit individualized situations and prioritize the customers' needs at each step of the process.
  • Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team
  • Responsible for maintaining positive and high quality customer interactions
  • Resolve escalated inquires or escalate issues to 2nd level for resolution
  • Access and obtain data from multiple information systems to respond to questions


What we’re looking for you to have

  • Bilingual in French & English is required
  • 1+ years demonstrated experience in a direct customer service environment
  • Strong communication and active listening skills, as required, to engage with customers and build strong relationships
  • Customer focus and adaptability to different personality types
  • Ability to problem solve, multitask and manage time effectively
  • Experience working in a call center or customer-support role is considered an asset
  • Experience in the insurance/financial services industry, with individual insurance and investment experience is an asset, but not required
  • High school degree or equivalent
  • Working towards completion of ACS, PCS, FLMI is an asset, but not required
  • If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.


Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

  • Competitive salaries with annual pay increases
  • Annual bonus program, which recognizes both strong company performance and individual contributions
  • Competitive uncapped commission for sales positions
  • A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
  • Flexible work arrangements and an annual allotment of personal health days.
  • Four weeks annual vacation from hire date
  • A defined contribution pension plan with generous employer matching
  • Top up programs for parental leave and compassionate leave
  • Employer-sponsored wellness and recognition programs
  • A cash employee referral program

To learn more about working at Empire Life, visit .


Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .