Tier 3 Systems Analyst

3 weeks ago

Gatineau, Canada LeverageTek IT Solutions Full time

LeverageTek is actively seeking a Tier 3 Systems Analyst (Corporate IT Applications) for a permanent position with its Gatineau-based customer.
Work Location
The successful candidate will be required to work on-site at the customer headquarters in Gatineau, QC.

Key Tasks
Respond to production incidents and support requests. Analyze and follow service calls through to resolution
Troubleshoot and resolve access and performance issues
Maintain, develop, and deploy Powerautomate code
Write complex SQL code to query data, fix bugs and implement enhancements
Design and deploy in production various data objects, including tables, views, indexes, and stored procedures (T-SQL and PL/SQL)
Create and maintain technical documentation
Work within the support process standards (and improve when required)
Provide customer-facing support to stakeholders
Provide periodic on-call support (24/7)
Develop, maintain, and support cloud systems and applications functionalities, such as SharePoint, Teams, OneDrive, Power Apps, Power Automate, Power BI, Generative AI, Microsoft Logic Apps, Data Factory, API Manager Azure Functions, DevOps, and Key Vault
Analyze and revise existing system logic difficulties and documentation as necessary
Testing of patches implemented against business applications
Ensure continued, uninterrupted service through identifying and resolving problems in a client/server environment
Responsible for software integration, external interface development and technical documentation
Have excellent communication skills, with the ability to effectively interact with clients and peers
Collaborate with third parties and internal teams to configure and deploy new features and applications

Key Qualifications
Senior IT Application Support professional with experience in monitoring, configuring, documenting, troubleshooting, and maintaining corporate business applications at the Tier 3 support level
Deep understanding of all Microsoft 365 applications and experience working in an M365-focused environment
Foundational development experience with tools such as Microsoft Logic Apps and Microsoft Compliance Center, Data Factory, API Manager Azure Functions, DevOps and Key Vault, VB. NET, SQL Server, Oracle (this is required to work on complex tickets that require analysis of existing application code)

Qualifications
Expert knowledge of SharePoint, Teams, and OneDrive
Knowledge of server and business applications configuration and implementation/migration
Good working knowledge of formal change management processes
Experience providing 2nd – 3rd level application support for requests, incidents, and problems in a Windows environment
Experience in root cause analysis and providing workarounds and solutions for custom-coded applications and commercial software
Experience in using software tools/utilities to manage support/service calls and problems.
Demonstrated knowledge and experience in delivering application integration solutions and maintaining an integration platform and process in production and non-production environments

Assets
Moderate to expert knowledge of PowerShell
Knowledge of server and desktop processing/operating systems (Microsoft)
Knowledge of the ITIL framework
Knowledge of compliance management (e.g., SOX)

About LeverageTek IT Solutions
Thank you for taking the time to apply Since our company’s inception in March 2003, LeverageTek IT Solutions has worked resolutely to become one of the industry’s most recognized and trusted suppliers of technology staffing and business consulting services. With hundreds of successful engagements to our credit with many of Canada’s leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis. We work with customers across all sectors including academia, aerospace, aviation, finance, government, health care, high tech, military, not-for-profit, and more.

Our responsive service and ability to deliver the right fit, on time and within budget, typically leads to repeat engagements and a long-standing relationship.

Accessibility accommodations are available upon request.

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