Tier 3 Systems Analyst

3 weeks ago

Gatineau, Canada LeverageTek IT Solutions Full time

LeverageTek is actively seeking a Tier 3 Systems Analyst (IT Financial Applications) for a permanent position with its Ottawa/Gatineau-based customer.

Work Location
The successful candidate will be required to work on-site at the customer headquarters in Gatineau, QC.

Key Tasks
Provide 3rd level support for the Company’s business applications, including periodic on-call support
Perform analysis, investigation, and testing for solutions regarding technical matters on various business applications
Work with and maintain COTS Business Financial systems
Monitor and address different types of integration issues
Use different tools to conduct analysis and troubleshooting of technical issues/requests (PLSQL Developer, SFTP Clients, Server Configuration files, Azure, etc.)
Coordinate with other groups for maintenance of business applications and servers such as Monthly server patching, Application Refresh, and Certificate/License renewals
Coordinate with the infrastructure team for creation of file shares, folder permissions, commissioning/decommissioning servers, troubleshooting server and network-related issues
Conduct intake discussions with users from different departments and with Business Analysts to confirm the requirements and implications, if any
Support and develop customized DB objects, Crystal, SSRS, and SQL reports
Ensure continued, uninterrupted service through identifying and resolving problems in a client/server environment
Support and create software integrations and external interface along with corresponding technical documentation
Analyze and follow service calls through to resolution using the ITSM
Handle different types of cases such as Service Requests, Incidents, Enhancements, RCAs/Bug Fixing
Perform impact analysis for any internal or external updates introduced to the business applications (e.g. compatibility, performance, or impacts to any integrations/jobs)

Key Qualifications
Minimum 5+ years of experience as a Level 3 Application Support and/or Systems Analyst role supporting IT Financial Applications and data integration platforms
Level 3 Technical Support experience with demonstrated experience in monitoring, configuring, documenting, troubleshooting, and maintenance of various Financial Business Applications and data integrations platforms
Strong Knowledge of Oracle PL/SQL (Analyzing, script composition, testing, etc.) and experience creating or updating various types of reports such as SQL Reports, SSRS, and Crystal Reports

Qualifications
Experience in supporting different modes of integrations (APIs, SFTPs, etc.)
Experience using ITSM (Change Management, Incidents, Problem Tickets, Enhancements, Service Requests, etc.)

Assets
Fundamental understanding of various Azure Resources such as Logic Apps, Key Vaults, Storage Accounts, Virtual Machines, API Connections, etc.
Knowledge of Sarbanes-Oxley requirements

About LeverageTek IT Solutions
Thank you for taking the time to apply Since our company’s inception in March 2003, LeverageTek IT Solutions has worked resolutely to become one of the industry’s most recognized and trusted suppliers of technology staffing and business consulting services. With hundreds of successful engagements to our credit with many of Canada’s leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis. We work with customers across all sectors including academia, aerospace, aviation, finance, government, health care, high tech, military, not-for-profit, and more.

Our responsive service and ability to deliver the right fit, on time and within budget, typically leads to repeat engagements and a long-standing relationship.

Accessibility accommodations are available upon request.

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