Fraud Risk Analyst

Fraud Risk Analyst – Apply at ADP Join our dynamic, agile environment where you can grow, learn through ongoing training, mentorship, and be yourself in a culture that values equity, inclusion, and belonging. What You’ll Do As a Fraud/Risk Analyst, you’ll work closely with clients and internal team members to protect ADP from financial risk. Monitor the onboarding of all new SBS clients and the funding activities of existing clients for all payroll platforms. Review new clients at the onboarding stage to ensure no risk to ADP. Monitor and act on all high‑risk, high‑value clients to ensure funds are received. Support daily operations, support and development of ADP’s Financial Services Risk Team in coordination with Management. Implement, administer and report on client behavior, changes and overall team performance (monthly scorecard). Call handling – use best practices to provide excellent service. Serve as the Subject Matter Expert – address requests from both internal teams and external clients. Time management – ensure adherence to the schedule outlined by management to meet client start dates and deadlines. Build and maintain relationships – manage strong, healthy relationships with clients and internal partners. Collaborate – work with internal support teams to help solve client requests. Organize – maintain client requests within our record management system (CEH/SIEBEL). Lead – oversee ongoing evaluation of existing and new financial systems/products and procedures. Learn – maintain knowledge and proficiency in Reporting and Fraud systems. To Succeed In This Role Bilingual – French and English. Post‑secondary education with specialization in Finance. Proven track record for delivering superior customer service. Excellent time management skills. Aptitude to learn new software applications. Strong influencing, interpersonal and organizational skills. Strong attention to detail. Strong communication – written and oral. Banking or Payroll Industry Experience. Background experience in Fraud and Risk Management. For Quebec candidates: French is required and English is also required to interact with ADP’s headquarters and international sites. Preferred Qualifications Post‑secondary diploma or equivalent. 1‑2 years customer service experience. You’ll Love Working Here Because You Can Focus on your mental health and well‑being – we take care of one another and offer support for your well‑being. Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live. Knowledge to help you grow – ongoing training and development opportunities and a tuition reimbursement program. Create. Innovate. Problem‑solve. Shape the future of work with people you like. Balance work and personal time – flexibility to integrate work more easily in your everyday life. Go Global – with operations around the world, exciting new networking opportunities abound. Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Learn more about ADP’s culture and our full set of values: Learn More About Careers at ADP Want to explore more about careers in Custom Reporting at ADP: #J-18808-Ljbffr