Director of Quality Assurance

3 weeks ago

Canada Graebel Companies, Inc. Full time

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you Here’s to the world ahead.

We are seeking an experienced and passionate Director of Quality Assurance to join our team. The Director of Quality Assurance will be responsible for defining, leading, and managing the quality assurance processes to ensure the delivery of high-quality products/services. The ideal candidate will have a strong background in Testing, Automation, QA methodologies, excellent leadership skills, and a passion for delivering quality products.

Required Skills

Strategic Planning

  • Develop and implement a comprehensive QA strategy that aligns with the organization's goals and objectives
  • Align QA efforts with business goals and objectives
  • Collaborate with other stakeholders, such as developers, project managers, and business analysts, to ensure that testing aligns with project goals and objectives
  • Foster teamwork within cross-functional product development teams
  • Create a strategic plan for the continued development of our QA Automation Platform, and develop a roadmap for integrating functional and automated testing
  • Inspire, lead, and manage a team of QA professionals, providing guidance, training, and mentorship
  • Foster a culture of quality and continuous improvement within the QA team
  • Establish goals, communicate them to team members, and assess their progress toward them
  • Conducts performance evaluations that are timely and constructive
  • Lead the QA team as they transition from a heavily manual test environment into an automation-centric organization

Quality Assurance Processes

  • Establish and enforce quality assurance standards, procedures, and methodologies
  • Collaborate with other departments to integrate QA processes into overall business processes
  • Oversee the development and execution of test plans, test cases, and test scripts
  • Conduct regular audits to ensure compliance with established QA processes
  • Willingness and ability to participate in technical designs and code reviews, both for application and test automation

Testing and Validation

  • Coordinate and conduct functional, regression, and performance testing as needed
  • Analyze test results and collaborate with development teams to resolve issues

Test Automation

  • Drive continued adoption of test automation strategies and technologies, staying abreast of current industry trends and best practices. Work to integrate automated testing into the sprint work
  • Implement automated testing processes to improve efficiency and accuracy

Project Support (Delivery or Leadership)

  • Deliver all portfolios of committed projects on time, within budget, and of high quality. Helping projects to be successful by taking on QA tasks when appropriate and helping QA team members work through challenging technical issues
  • Working with Project stakeholders to collaborate, integration across teams, and affect positive outcomes for all
  • Strategic thinking to align QA efforts with business objectives
  • Identify and assess potential risks to product quality and develop mitigation strategies
  • Collaborate with project managers to ensure that quality considerations are integrated into project planning

Metrics, Reporting and Documentation

  • Generate and communicate regular reports on QA metrics, test results, and overall product quality
  • Establish key performance indicators (KPIs) and metrics to measure the effectiveness of QA processes
  • Maintain comprehensive documentation of QA processes, standards, and testing procedures
  • Collaborate with external vendors, if applicable, to ensure quality standards are met for outsourced testing services
  • Proactively identify opportunities for process improvement and implement best practices
  • Stay informed about industry trends, emerging technologies, and best practices in QA

Hiring and Onboarding

  • Responsible for hiring full-time QA Engineers, Automation Engineers, and contractors. Identifies high-quality talent and places individuals in the right roles

Leadership and Communication

  • Excellent leadership and people management skills
  • Strong communication and interpersonal skills
  • Ability to influence and collaborate at all organizational levels
Required Experience
  • Bachelor's degree in a relevant field (Computer Science, Engineering, etc.)
  • 8-10 years of experience in software quality assurance
  • 5+ years of QA Management experience managing, leading, and coordinating activities of a QA team
  • Strong knowledge of software development lifecycle and QA methodologies
  • Excellent leadership and communication skills
  • Experience with automated testing tools and practices
  • Detail-oriented with a focus on delivering high-quality products

As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $125,000 CAD to $150,000 CAD.

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