Manager, Quality Assurance

2 weeks ago

Canada Flyflair Full time

Are you ready to take your career to new heights?

As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and services. Given our commitment to growth and excellence, we are currently seeking candidates for the following position:

Job Title:  Manager, Quality Assurance

Department:  Compliance

Work Arrangement:  This role offers the flexibility of a dynamic work environment. It involves frequent travel to various Flair Airlines locations, and occasional work during evenings, weekends, and holidays may be required based on operational needs.

Position Overview:

The Manager, Quality Assurance is responsible for overseeing and ensuring the implementation and maintenance of quality standards and procedures within the airline's operations. They lead a team of dedicated auditors and are responsible for monitoring, evaluating, and enhancing the quality of services provided, with a keen focus on safety, compliance, and customer satisfaction. The role demands strong leadership skills, attention to detail, and a profound understanding of aviation regulations and industry best practices.

Primary Job Functions:

The Manager, Quality Assurance is responsible for the following: 

  • Develop, implement, and maintain quality assurance policies, procedures, and standards in alignment with regulatory requirements and industry best practices.
  • Lead and manage a team of quality assurance auditors, providing guidance, support, and mentorship to ensure high performance and professional development.
  • Conduct regular audits, inspections, and evaluations of operational processes, facilities, and equipment to identify areas for improvement and ensure compliance with safety and quality standards.
  • Collaborate with cross-functional teams, including flight operations, maintenance, safety, and training, to address quality issues, implement corrective actions, and drive continuous improvement initiatives.
  • Analyze data and performance metrics to assess quality trends, identify root causes of deficiencies, and develop strategies to mitigate risks and enhance overall quality performance.
  • Coordinate with regulatory authorities and participate in audits and inspections to demonstrate compliance with applicable regulations and standards.
  • Facilitate training and education programs for employees to promote awareness of quality standards, procedures, and best practices.
  • Serve as a subject matter expert on quality assurance matters, providing guidance and support to internal stakeholders and representing the organization in industry forums and working groups. 


Qualifications & Requirements:

Education:

  • Bachelor's degree in Aviation Management, Engineering, Quality Assurance, or related field.
  • Additional certifications in Quality Management Systems (e.g., Six Sigma, Lean, ISO 9001) and aviation regulatory compliance are assets.

Experience: 

  • Minimum of 5 years of experience in quality assurance, preferably within the aviation industry.
  • Proven experience in leading teams and implementing quality management systems and processes.

Skills and Abilities:

  • Excellent knowledge of Quality Management Systems (ISO 9001) and safety management systems (SMS).
  • Knows the provisions of CARS and IOSA.
  • Strong analytical and problem-solving skills.
  • Strong planning, organizational, and time management skills
  • Exceptional communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions.
  • Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration.
  • Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes.

Requirements: 

  • Clear criminal record check and satisfactory references.
  • Ability to successfully complete a pre-employment alcohol and drug screening test.
  • Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).
  • Ability to maintain a valid Passport for work travel.
  • Must be legally eligible to work in the country in which the position is located.

Why Join Flair Airlines: 

At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, effective on your first day of employment , which includes: 

  • Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
  • Pension plan with matched contributions.
  • Individualized performance bonuses based on achievements.
  • Attractive referral incentive program.
  • Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.

How to Apply:

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

Application Deadline: May 17, 2024, or until a suitable candidate is selected.

Flair Airlines is committed to creating an inclusive, equal, and accessible environment that attracts diverse talent. We encourage qualified candidates from all backgrounds to apply for this role. If you require accommodation during the selection process, please let us know. While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.

We look forward to the possibility of welcoming you on board

#J-18808-Ljbffr

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