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HR and Operations Manager

2 months ago

Greater Toronto Area, Canada Innovative Research Group Full time

About us:

Founded in 1998, Innovative Research Group (INNOVATIVE) is a full-service market research and consulting firm with offices in Toronto and Vancouver. INNOVATIVE works closely and collaboratively with its clients to uncover meaningful insights across brand and marketing research, corporate affairs and communications, public affairs and public opinion research. With a team of over 25 and growing, INNOVATIVE has a team of researchers and consultants who bring a range of backgrounds and expertise to their clients, which include leaders in the energy, infrastructure, healthcare and financial regulator industries.


Job Summary:

Innovative Research Group is seeking an experienced and dynamic HR and Operations Manager to join our growing team. Reporting to the VP of Operations, this new role will be a key player in our 25-person company, leading all aspects of human resources management while supporting the oversight of the company’s operations. You will help create a people-first culture while driving efficiencies and optimizing day-to-day operations for the firm. This role will be a hybrid one with 3 days remote and 2 days based in the company’s Toronto office located at Yonge St/King St.


Key Responsibilities:

1) Human Resources Management (50%)

  • Oversee the entire employee lifecycle: recruiting, onboarding, performance management, and offboarding.
  • Develop and implement HR policies and procedures that foster a positive, inclusive work environment.
  • Manage employee benefits, payroll, and compliance with labor regulations.
  • Facilitate training and development programs, ensuring career growth opportunities for employees.
  • Serve as a go-to resource for employee relations, addressing concerns and managing conflict resolutions.

2) Operations Management (30%)

  • Streamline and enhance internal processes to improve efficiency and productivity across the company. Help identify and implement a new time tracking, budget, expense and resource management software platform to help automate and streamline financial and resource management systems and processes.
  • Oversee office management functions, including vendor relationships, supplies, and equipment management.
  • Collaborate with senior management to establish KPIs and track operational performance.
  • Lead initiatives to optimize workflow, project management tools, and cross-departmental collaboration.
  • Ensure company compliance with industry standards, data security, and operational protocols.
  • Help support VP of Operations and/or bookkeeper on budgeting or invoicing matters

3) Culture and People Development (20%)

  • Champion a culture of innovation, collaboration, and well-being within the organization.
  • Organize team-building activities, events, and wellness programs to enhance employee engagement.
  • Create and maintain an open feedback culture, enabling continuous improvement and communication.


Qualifications:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • 4-5 years of experience in HR and operations roles within small to mid-sized companies, ideally within another professional services organization; minimum 2 years of experience working in Canada.
  • Passion for people, organizational culture, and operational excellence.
  • Strong knowledge of employment law, HR best practices, and operations management principles.
  • Excellent interpersonal and communication skills with a proactive and solutions-oriented mindset.
  • Ability to juggle multiple responsibilities, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Experience with HR software and project management tools is a plus.


What We Offer:

  • Hybrid work environment: 2 days a week in office, 3 days a week remote
  • Competitive salary and benefits package.
  • An opportunity to shape the HR and operational strategies in a growing company.
  • A collaborative and supportive work environment.
  • Flexibility and a chance to make a meaningful impact on both people and processes.