Information Technology Support Analyst

2 weeks ago

Belleville, Canada Robert Half Full time

About the Role We’re seeking a hands-on Level 1 IT Support Analyst for a temporary contract role based in Belleville, ON. This position provides day-to-day technical support in a Microsoft-focused environment, supporting end users across a wide range of devices, applications, and systems. If you excel in fast-paced environments and love solving technical problems, we want to hear from you. What You’ll Do Provide Level 1 technical support to onsite and remote users Handle 12+ IT support tickets daily ; troubleshoot promptly and effectively Manage user onboarding/offboarding , account setup, and group policy updates Support Microsoft 365, Intune, Active Directory, Exchange, SharePoint Troubleshoot Windows OS , hardware, software, connectivity, and printer issues Provide mobile device support (Apple, Android, Samsung, Google) via MDM tools Work with the MSP partner and IT Director to maintain the Microsoft tenant and follow IT best practices What You Bring Experience with: MS 365 / Microsoft ecosystem, Intune & Active Directory, Windows OS, MDM for Apple/Android/Samsung/Google, Exchange & SharePoint Strong hardware/software troubleshooting ability Excellent customer service and communication skills Ability to prioritize and resolve multiple tickets daily Service-oriented mindset and strong problem-solving skills Additional Details Hybrid role (minimum 3 days onsite in Belleville) Start on short notice preferred Experience working in Microsoft-focused environments or with MSPs is an asset Please note: As part of our recruitment process, we may use AI-assisted tools to support initial application screening. All final hiring decisions are made by our human recruiting team.

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