Field Service Representative

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we have been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Field Service Representative (FSR) for Beckman Coulter Diagnostics is responsible for providing outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand‑alone laboratory environments. This position is part of the Field Service Organization located in Southwestern Ontario and will be supporting a territory around that region including northern Ontario. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Field Service Representative team and report to the Canada Central District manager responsible for providing frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. The FSR uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair instrumentation. FSRs also provide training to our customers, verify the operational performance of the instrumentation, and data quality of systems ensuring we provide the most accurate results in the marketplace. This in turn will lead to your success, as well as the overall team success. If you thrive in a fast‑paced role and want to work to build a world‑class service organization—read on. In this role, you will have the opportunity to: Independently serve customers by performing troubleshooting, repair, installation, validation, and preventive maintenance on designated instrumentation. Complete timely and accurate preventive maintenance, field modifications, instrument repairs, and service documentation. Deliver exceptional customer service to Beckman Coulter clients, including technical training on diagnostic products and systems. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. Travel throughout the district’s territory, and or Canada, experiencing all the various places our instrumentation is utilized. The essential requirements of the job include: Technical diploma or higher in Biomedical Engineering Technology or Electronics Engineering Technology, or a related field with a minimum of 3-years of relatable experience (field service experience preferred). Ability to travel to and from the United States, hold a valid driver’s license, and meet Beckman Coulter’s safe driver criteria in compliance with the Danaher Company Vehicle Policy and vendor credentialing requirements. This includes, but is not limited to annual background checks, immunizations, and required training. Hold a valid driver’s license with a clean driving record over the past three years. Must be able to travel up to 60% of the time, including overnight travel within the assigned service district and occasionally to other service districts in Canada. Candidates must be able to lift, lower, and carry up to 50 lbs. unassisted (e.g., tools, replacement parts, consumables). Physical requirements include frequent bending, stooping, twisting, turning, crouching/crawling, pushing/pulling, and prolonged sitting or standing. Must also be able to reach at, above, and below shoulder level, flex/extend the neck, and demonstrate good hand and finger dexterity. It would be a plus if you also possess previous experience in: Servicing any of the following instrumentations: hematology, chemistry, immunochemistry. Experience servicing any of the following IVD instrumentation: chemistry, immunochemistry, hematology, urinalysis, lab automation. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The salary range for this role is $75,000.00 - 85,000.00 CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation. #J-18808-Ljbffr