Yardi Help Desk Support

3 weeks ago

Montreal, Canada Lynx Systems Inc. Full time

At Lynx we are a leading provider of innovative solutions for the real estate industry, specializing in property management technology and software. Our team is committed to delivering exceptional services that enhance the efficiency and effectiveness of property management operations.


The Role

We are seeking a highly qualified Yardi Support to join our Yardi Help Desk Team . The ideal candidate will have strong problem-solving skills with demonstrated experience in support and thrive in a collaborative, team-based setting.


In this position you will work in cooperation with Lynx leadership, their project management team and external parties such as Yardi to deliver the full life cycle of our client engagements. This may include scoping meetings, as well as post-implementation support.


Responsibilities

  • Troubleshoot and provide resolutions for Yardi Voyager and related modules.
  • Maintain and be familiar with specific customer service standards and best practices for the support process.
  • Respond to help desk queries in the company’s support ticketing system and record progress on those tickets.
  • Record all billable and non-billable time in the time management system.
  • Assist on development of proposals and presentations for clients and prospects.
  • Assist in the creation of quick reference guides and any additional client documentation.
  • Assist in preparation of reports and other forecasts if required.
  • Provide other services for the Corporation, as needed.


Qualifications

  • 3+ years of experience with Yardi Technical Support/System Administration is required .
  • Fluency in French and English is required .
  • Industry certifications in Property Management and/or Project Management are assets but not required.
  • Collaborative and lifelong learner mindset.
  • Works well in a team environment.
  • Excellent problem-solving skills.
  • Good communication skills.
  • Self Motivated.


Supervisory Responsibility

As required.


Benefits

  • Dental care.
  • Extended health care.
  • Flexible schedule.
  • Remote work.
  • Paid time off.
  • Vision care.
  • Paid sick leave.
  • Opportunities for professional development and growth.


Equal Opportunity Employer

Lynx is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds and identities to apply for this position. For information around our accessibility policies, or to make an accommodation request, please contact


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