Adj. aux SHM

Adj. aux SHM at TD Apply for the Adj. aux SHM role at TD . Posted 1 day ago. Be among the first 25 applicants. Compensation Base pay: $23.37 – $31.20 CAD. The salary offered may vary based on candidate skills, experience, location, and business needs. Location & Work Hours Scarborough, Ontario, Canada. Work schedule: 37.5 hours per week. Sector: Services bancaires personnels et commerciaux. Job Summary We encourage you to ask about compensation and discuss it openly with your recruiter. The role is primarily remote, with flexible scheduling. Job Details Part‑time, minimum 15 hours; reports to the Manager, MMS Assistants. Work volumes received directly from the associated MMS during scheduled hours. Primarily remote, working from home or a specific TD location. Flexible scheduling in partnership with the associated MMS and Manager. Key Accountabilities Customer Maximize support in relation to credit administration. Maintain good relationships with partners, follow‑up, respond to questions, and ensure that customer problems are handled appropriately, escalating issues to MMS or DM when necessary. Gather client documentation after the initial MMS customer meeting and process credit applications. Process assigned work volumes accurately and efficiently, supporting the Specialist and business timeline commitments. Support the customer journey through the deal process while responding to any mortgage suite details, product or policy for clarification. Shareholder Ensure all supporting documentation is received and validated, according to internal processes and business/industry regulations. Contribute to MMS credit quality objectives and meet or exceed individual targets. Process transactions and reply to requests accurately and on time, meeting or exceeding timeline commitments. Partner with administrative support groups to facilitate the end‑to‑end credit decision process. Support the achievement of business objectives by supporting sales goals. Understand and apply bank and business channel operating policies and procedures. Contribute to business objectives for Operational Excellence and support process improvement opportunities. Escalate non‑standard or high‑risk transactions or activities as necessary. Be knowledgeable of and comply with the Bank Code of Conduct. Be knowledgeable of the full mortgage suite of products and services. Employee / Team Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork, and ensure timely communication of issues or points of interest. Support the team by continuously enhancing knowledge or expertise in own area and participating in knowledge transfer within the team and business unit. Actively participate in the performance‑management process in support of personal and professional development objectives, including coaching sessions. Contribute to team success by willingly assisting others in the completion of assigned duties. Create a fair, positive and equitable environment that supports a diverse workforce. Act as a brand ambassador for your business area/function and the bank, both internally and/or externally. Breadth & Depth Requires established customer service skills to perform routine activities and multi‑step transactions with limited financial impact. Requires broad knowledge regarding the basic product suite of supported businesses. Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others. Identifies and assesses customer problems in straightforward situations using standard procedures; escalates non‑standard issues internally. Impacts team results through the quality of services or information provided to customers. Follows RESL procedures and practices and recommends opportunities to improve processes. Uses communication skills to clarify product/process information and ensures underlying details are understood. Requires working knowledge and skills developed through formal training or work experience. Reports to a Manager or above. The Ideal Candidate Will Have a minimum of 1 year in a client‑facing or administrative role. Have mortgage/credit lending experience. Have superior computer/technology skills. Be proficient with the MS Office suite (Word, Excel, PowerPoint). Be highly organized, a self‑starter, and able to work independently and multitask in a fast‑paced, competitive market. Demonstrate excellent time‑management skills and meet/exceed timelines and SLA expectations from both customer and business‑partner perspectives. Show high‑level accuracy and attention to detail. Exhibit excellent customer service skills, leveraging strong interpersonal and communication skills. Be willing to work variable hours, including evenings and weekends. Be bilingual (English/French) or meet other language requirements as needed. About Us La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues. La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Financial Program Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien‑être mental, physique et financier. Le programme inclut le salaire de base, la rémunération variable et d’autres régimes clés, comme des avantages sociaux en santé et bien‑être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et de reconnaissance. Additional Information Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. Des programmes de formation, de mentorat et un régime d’avantages compétitif vous accompagneront. Perfectionnement des collègues : conversations régulières sur le développement de carrière, le perfectionnement et le rendement. Formations, mentorat et plateforme d’apprentissage en ligne sont disponibles. Processus d’entrevue : les candidats sélectionnés seront contactés pour planifier une entrevue; un suivi par e‑mail ou téléphone est prévu. Mesures d’adaptation : l’accessibilité est importante; merci d’indiquer toute mesure d’adaptation nécessaire. Additional Details Seniority level: Entry level Employment type: Part‑time Job function: Other Industries: Banking Referrals increase your chances of interviewing at TD by 2×. Get notified about new Adj. aux SHM jobs in Scarborough, Ontario, Canada . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr