Manager, Operational Risk Management

3 days ago

Toronto, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**Description**:
Operational Risk Management (ORM) is under the direction of the Senior Vice President and Global Head of Operational Risk Management, who is responsible for vision and strategy for the Company’s Operational Risk Management Program.

This position is the Manager, Operational Risk Management, responsible to support the development and implementation of global ORM program elements and the control improvement strategy.

**Key Responsibilities**:
Key responsibilities include, but are not limited to:

- Support initiatives to enhance the Company’s operational risk management methodologies, including risk and control assessments.
- Support the change management and communications of initiatives of the program.
- Support ongoing activities to drive control awareness and control improvements for the organization’s high risk business processes.
- Support the develop of metrics that monitor key control activity performance.
- Identify opportunities for creating efficiencies within ORM program’s framework and processes.
- Assist with ad-hoc and monthly risk reporting, memos, and presentations.
- Support ad hoc requests as assigned.

**Qualifications**:

- Minimum three to five years of progressive work experience in the financial services industry.
- Broad knowledge of financial services/insurance business and functions.
- Strong writing and communication skills.
- Self-starter with the ability to work independently.
- Highly organized individual with strong time management and organizational skills.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.
- Ability to learn quickly and be comfortable with adjusting to ad-hoc changes in workflow.

**What you will gain from this experience**:

- Learn how operational risk is managed within a global financial institution.
- Building your personal profile through exposure to building and enhancing risk programs and collaborating with key stakeholders across the Company.
- Gain an appreciation of how the Company is executing on its strategic vision through an operational risk perspective.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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