General Manager

# General Manager - Fixed Term Contract## Requirements3 years of experience## Job details**Who You Are** The right person for this role has a strong hospitality leadership background and prioritizes both guest and team member experience. The ideal candidate is equal parts people and process-driven with an aptitude for creating efficiencies at all levels of the business. *Preference will be given to those who possess:*· A minimum of three (3) years in a senior leadership role· Previous high volume, quality driven coffee/espresso experience· Proficient in full-service & QSR mode style restaurant functions· Excellent communication skills at all levels of an organization· Strategic, entrepreneurial and innovative thinker· Valid First Aid, Smart Serve, WHMIS Certification· Passionate, positive, and approachable **What We Offer** We are excited to offer a competitive compensation package including but not limited to:· A comprehensive health insurance and wellness benefits program· 24-7 access to a health concierge and discounted memberships to wellness-driven products· Discounted dining privileges at all of our restaurants for you + guests· Consistent schedule and safe, positive environment awarded Best Managed in Canada by Deloitte· Access to regular training and development programming for inside and outside of hospitality goals· Internal priority role postings & hiring practises for expanded growth opportunity Gusto 54 is an equal opportunity employer and encourages a diverse working environment. We prohibit discrimination based on legally protected classes in accordance with applicable federal, provincial and local laws including ethnic origin, religion/belief, disability, age, sexual orientation and gender identity/gender expression. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.Kindly note, candidates selected for further consideration will be contacted.**FIXED TERM CONTRACT: Beginning April 2025 for 12 to 18 months (TBC)****Who We Are**Café ZUZU is a transporting & nostalgic nod to 1950’s Italy while acknowledging the significance and optimism of the future. Nestled in the heart of Regent Park & inspired by our community, ZUZU merges Janet Zuccarini’s passion for uniquely soulful hospitality with that of giving back to the neighborhoods that we operate in. **The Role** Auditing Profit and Loss Controllable Lines· Maintain optimal labour percentages; oversee FOH scheduling, avoiding overtime, supporting production schedule audits and real time changes· Ensure par ordering levels are maintained with optimal costing practices in inventory system· Oversee inventory reporting and address variance and immediately problem-solving gaps· Meet targets on COGS & Review and evaluate supplier pricing weekly alongside Chef de CuisineHiring and Retaining Awesome Team Members· Hire and training top talent using the tools available· Foster an environment of “happy people making people happy”· Develop new leaders in the industry through mentor and coach programs· Hold regular training meetings to consistently develop knowledge and skills of team members· Conduct pre-shift meetings with immediate reporting team members· Create succession planning within the business· Audit team member performances and give in the moment feedback· Host 90-day and annual review periods· Work safely in accordance with Health & Safety ActCurate a transporting guest experience· Create and monitor systems to ensure consistency in product and service· Audit service through being present and providing in the moment feedback and course correction· Build rapport and establish repeat guests from inside and outside the direct community· Perform guest quality checks and recoveries when necessary· Innovate new thinking on how to better target first-time guests outside our neighbourhoodManage Daily Operations· Build sales through guest count traction and increased average guest cheque· Guide the overall direction of the beverage program; working with the Beverage Director· Manage daily technology; POS, HRIS, Sound, Reservation & Inventory Systems· Oversee equipment preventative, and repair & maintenance· Follow and enforce all restaurant policies and proceduresMaintain Safe Workplace· Host health and safety meetings in compliance with Health & Safety Act· Ensure safe food handling & Smart Serve Certifications are audited and being enforced· Manage in compliance with workplace harassment and violence policyLocation#J-18808-Ljbffr