FR - Field Service Engineer

4 weeks ago

Pickering, Canada Kovalus Separation Solutions Full time

Field Engineering Representative Department: Technical Service Department Date Of Description: Date Revised: This position is not eligible for sponsorship now or in the future. Summary: The incumbent is responsible for the supervision and coordination of system commissioning, training clients, performing preventive maintenance, troubleshooting and providing ongoing technical support for Eco‑Tec’s global network of oil & gas, mining, produced water, and anodizing clients. The Field Engineering Representative also provides supervision and instruction to Production Technicians throughout production and testing phases. Responsibilities Supervise equipment commissioning and coordinate work groups at customer facilities. Attend paid service calls, prepare field service reports, complete daily event logs. Train customers on operation, maintenance, and troubleshooting of equipment. Perform factory acceptance testing and site acceptance testing to demonstrate performance. Prepare internal/external commissioning reports, letters and training materials. Provide on‑site support and field customer calls to troubleshoot mechanical, electrical and process problems; document and escalate issues. Review equipment manuals and installation instructions. Supervise and lead in‑house quality assurance testing; complete quality documentation as per QE system. Attend project meetings to review design and conduct subsequent meetings following testing. Create procedures and checklists for system commissioning. Record and resolve customer complaints and non‑conformances per ISO 9001. Ensure compliance with company workplace health & safety rules. Attend job‑specific training courses and maintain qualifications. Perform other duties as required by the Manager or Supervisor. Working Relationships Reporting To: Manager – Technical Service & Quality Interactions with all levels of the organization, frequent contact with clients, customers, and suppliers. Specifications Education: Degree in Mechanical, Chemical or Electrical Engineering, Engineering Technologist Diploma, or equivalent work experience. Experience: New Graduate or 3+ years hands‑on experience; related industry experience is an asset. Skills: Mechanical inclination, analytical reasoning, independent problem solving, self‑discipline, excellent interpersonal and communication skills, strong command of English, adaptable to various environments. Other: Extensive travel (75%+), overtime, personal vehicle and valid driver’s license, eligible to obtain passport/VISA. Eco‑Tec is committed to creating an inclusive culture across the organization by preventing and removing barriers for people with disabilities. Monday – Friday 8:00 AM – 4:30 PM #J-18808-Ljbffr

  • FR - Field Service Engineer

    4 weeks ago

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