Sr. Product Success Manager

Sr. Product Success Manager (for product managers who want to guide other product teams) Join to apply for the Sr. Product Success Manager (for product managers who want to guide other product teams) role at Aha Aha is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha Roadmaps, Aha Discovery, Aha Ideas, Aha Whiteboards, Aha Knowledge, Aha Teamwork, and Aha Develop. Our product teams rely on our expertise, guided templates, and training programs via Aha Academy to be their best. We are proud to be a very different type of high‑growth SaaS company. The business is self‑funded, profitable, and 100% remote. Our Team We serve world‑known and innovative companies, guiding them to build products their customers love. We are product development experts, delivering meaningful value to customers. We act with urgency, responding to customers’ requests as quickly as possible. We exchange value, focusing on what is best for the customer, without salespeople. We collaborate, celebrating clear communication, effort, and teamwork. We guide product, bringing customers’ requirements to our product team and defining efficient processes. We enjoy what we do and want you to love your job. Our Customers We serve the world’s most innovative companies, building revolutionary experiences quickly. They expect us to help them adopt best practices for product development. We are methodology agnostic, mastering agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches. Requirements Six+ years’ experience defining, managing, or launching new functionality at a growing software company. Influenced or defined the detailed go‑to‑market process used to achieve product and business goals. Learned complex software applications and workflow methodologies. Written clear instructions to answer questions and explain best practices. Independently resolved hard challenges. Additionally, you have recently worked in product management or a similar role that was directly responsible for building software. You prefer working with customers over defining requirements and guiding development work. Responsibilities Guide the world’s largest and most sophisticated organizations as they improve how they innovate and build software. Deliver responsive customer service using proven frameworks. Guide customers from initial demo to active subscription, through procurement, legal, and security processes. Share best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps. Help customers integrate Aha software with their existing tools. Share customer feedback internally. Test new product functionality as needed. Mentor newer team members in demos, best practices, and integrations. Benefits The base salary range for this role in the U.S. is between $100,000 and $170,000. Cash‑based compensation includes profit sharing, and a percentage of your total pay each month toward retirement. Medical, dental, and vision plans (many teammates have 100% premium coverage). Up to 200 hours of paid time off a year. 30 to 90 days of paid parental leave and 5 to 10 days of paid care and bereavement leave. Up to $1,000 annually for third‑party education, plus paid time off to learn. Volunteer opportunities throughout the year. Base salary and total compensation depend on experience and past roles. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Product Management and Marketing Industries Software Development We also offer profit sharing and other benefits. If this sounds appealing, we would love to hear from you. A real human reviews every application. #J-18808-Ljbffr