Sr. Product Success Manager

Sr. Product Success Manager (for product managers who want to guide other product teams) Join to apply for the Sr. Product Success Manager (for product managers who want to guide other product teams) role at Aha We are always hiring for this unique role. It is an essential position on the team and the company is growing. Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your consultative support. Aha is the world’s #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha Roadmaps, Aha Discovery, Aha Ideas, Aha Whiteboards, Aha Knowledge, Aha Teamwork, and Aha Develop. Product teams rely on our expertise, guided templates, and training programs via Aha Academy to be their best. We are proud to be a very different type of high‑growth SaaS company. The business is self‑funded, profitable, and 100% remote. We are recognized as one of the best fully‑remote companies to work for, champion the Bootstrap Movement, and have given over $1 M to people in need through Aha Cares. Our Team We serve the world’s best‑known and most innovative companies and they trust us to guide them to build products that their customers love. We are experts: Our Customer Success team is comprised of product‑development experts who have experience delivering meaningful value to customers. We act with urgency: We respond to customers’ requests as quickly as we can. We exchange value: We do not have any salespeople and we focus on what is best for the customer. We collaborate: We have no tolerance for drama and celebrate clear communication, effort, and teamwork. We guide product: We bring our customers’ requirements to our product team and define efficient processes and systems. We enjoy: We like what we do and want you to love your job too. Our Customers We serve the world’s most innovative companies. They are building revolutionary new experiences and move fast. They expect us to do the same. Our software is methodology agnostic—agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches. Our collective experience allows us to meet customers where they are and guide them to achieve their best. Your Experience (Requirements) You work hard and have a history of making a positive impact. Fast‑paced, high‑growth technology companies are where you thrive. You are happiest when you can work directly with customers alongside a team of fellow high achievers. You have recently worked in product management or a similar role that was directly responsible for building software. Working with customers is your preference, and showcasing advanced technology to sophisticated customers energizes you. In addition you have: Six+ years’ experience defining, managing, or launching new functionality at a growing software or technology company. Influenced or defined the detailed go‑to‑market process used to achieve product and business goals. Learned complex software applications and workflow methodologies. Written clear instructions to answer questions and explain best practices. Independently resolved hard challenges. Responsibilities If you want to be recognized as a product development expert, this role is for you. The Sr. Product Success Manager position is for product managers who prefer working with customers over developers. Your responsibilities include: Guiding the world’s largest and most sophisticated organizations as they improve how they innovate and build software. Delivering responsive customer service using proven frameworks. Guiding customers from initial demo to active subscription, through procurement, legal, and security processes. Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps. Helping customers integrate Aha software with their existing tools (e.g., development systems). Sharing customer feedback internally. Testing new product functionality as needed. Mentoring newer team members as they lead demos, share best practices, and help customers with integrations. Benefits Base salary: $100,000‑$170,000 (US).Cash‑based compensation includes profit sharing and retirement contributions. Medical, dental, and vision plans (many teammates have 100% coverage). Up to 200 hours of paid time off a year. 30‑90 days of paid parental leave and 5‑10 days of paid care and bereavement leave. Up to $1,000 annually for third‑party education plus paid time to learn. Volunteer opportunities throughout the year. Job Details Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Product Management and Marketing. Industry: Software Development. Referrals increase your chances of interviewing at Aha by 2x. #J-18808-Ljbffr