Service Delivery Manager
3 weeks ago
Service Delivery Manager (SDM) – Paladin Airport Security Services Base pay range CA$70,000.00/yr - CA$75,000.00/yr The Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in the designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity. Responsibilities Take an ownership role in screening checkpoint operations and screening compliance Build and maintain strong customer relationships with the stakeholders within aviation security Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs) Lead and mentor Screening Officers, promoting an engaged and motivated workforce Conduct regular performance reviews and recommend employee recognition programs Apply corrective measures following the progressive discipline process when and as needed Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents Conduct workplace investigations with guidance from People & Culture and the senior leadership team Perform essential administrative tasks in alignment with daily operations Qualifications Minimum of three (3) years of work‑related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment Bachelor’s degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post‑secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment Knowledge of relevant security and employment legislation Strong operational focus, ability to work under pressure and provide creative solutions Proficiency in using office software such as Word, Excel and PowerPoint Willingness to work irregular hours, shift work, and attend incidents after hours Strong communication, leadership, client service, and persuasive skills Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance Fluency in French is an asset Work Hours : These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred. Location : This role is fully based at Vancouver International Airport (YVR). Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Customer Service Industries: Airlines and Aviation, Security and Investigations #J-18808-Ljbffr
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Service Delivery Manager
4 weeks ago
Richmond, Canada Paladin Airport Security Services Services de Sécurité d'Aéroport Paladin Full timeService Delivery Manager (SDM) – Paladin Airport Security Services Base pay range CA$70,000.00/yr - CA$75,000.00/yr The Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in the designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within...
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IT Service Delivery Manager
1 week ago
Richmond, Canada ServiceTec Full time**Title**: IT Service Delivery Manager **Location**: Vancouver International Airport (Richmond, BC) Ever wanted to know more about working at an airport where no two days are the same? Then read on! Due to business growth, we have an exciting opportunity for an IT Service Delivery Manager to join our team at Vancouver International Airport. If you are...
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Service Delivery Manager
1 week ago
Richmond, Canada Paladin Airport Security Services Full timeService Delivery ManagerThe Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to...
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Service Delivery Manager
7 days ago
Richmond, Canada Paladin Airport Security Services Services de Sécurité d'Aéroport Paladin Full time1 day ago Be among the first 25 applicants This range is provided by Paladin Airport Security Services / Services de Sécurité d'Aéroport Paladin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$70,000.00/yr - CA$75,000.00/yr The Paladin Difference starts with our team. We are...
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Delivery Driver
3 days ago
Richmond, Canada Cleantech Service Group Full timeWe are currently seeking a full-time Delivery Driver to join our company. This position involves daily travel to multiple locations, including residential buildings and properties across the Lower Mainland and Greater Vancouver area, using a company-provided vehicle. The successful candidate will be responsible for delivering supplies and equipment to our...
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Service Delivery Manager
2 weeks ago
Richmond, British Columbia, Canada Paladin Airport Security Services Full time $70,000 - $75,000 per yearOverviewThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet youLa différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux,...
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Service Delivery Manager
1 week ago
Richmond, British Columbia, Canada Paladin Airport Security Services Full time $70,000 - $75,000 per yearOverviewThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet youLa différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux,...
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Delivery Driver
2 days ago
Richmond, British Columbia, Canada Cleantech Service Group Full time $49,440 - $67,200 per yearWe are currently seeking a full-time Delivery Driver to join our company. This position involves daily travel to multiple locations, including residential buildings and properties across the Lower Mainland and Greater Vancouver area, using a company-provided vehicle. The successful candidate will be responsible for delivering supplies and equipment to our...
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Service Delivery Manager
4 days ago
Richmond, Canada G4S Secure Solutions Canada Full timeAirports are gateways to the world and our Allied Universal team is leading the way. We are looking for team members who can deliver on our promise of providing proactive security services that are trusted, reliable, forward-thinking, courageous, caring, nimble and responsive. This role is for anyone looking for a gateway role to a more senior career in...
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Delivery Driver
2 days ago
Richmond, British Columbia, Canada Cleantech Service Group Ltd. Full time US$48,000 - US$96,000 per yearWe are currently seeking a full-time Delivery Driver to join our company. This position involves daily travel to multiple locations, including residential buildings and properties across the Lower Mainland and Greater Vancouver area, using a company-provided vehicle. The successful candidate will be responsible for delivering supplies and equipment to our...
