Service Delivery Manager
4 weeks ago
1 day ago Be among the first 25 applicants This range is provided by Paladin Airport Security Services / Services de Sécurité d'Aéroport Paladin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$70,000.00/yr - CA$75,000.00/yr The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity. Responsibilities Take an ownership role in screening checkpoint operations and screening compliance Build and maintain strong customer relationships with the stakeholders within aviation security Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs) Lead and mentor Screening Officers, promoting an engaged and motivated workforce Conduct regular performance reviews and recommend employee recognition programs Apply corrective measures following the progressive discipline process when and as needed Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents Conduct workplace investigations with guidance from People & Culture and the senior leadership team Perform essential administrative tasks in alignment with daily operations Other duties as required Qualifications Minimum of three (3) years of work-related experience in a leadership role, preferably in the aviation security industry or a unionized environment Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance Knowledge of relevant security and employment legislation Strong operational focus, ability to work under pressure and provide creative solutions Proficiency in using office software such as Word, Excel and PowerPoint Willingness to work irregular hours, shift work, and attend incidents after hours Strong communication, leadership, client service, and persuasive skills Fluency in French is an asset Salary: $70,000 - $75,000 + bonus These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred. This role is fully based at Vancouver International Airport (YVR). Seniority level Mid-Senior level Employment type Full-time Job function Management and Customer Service Industries Airlines and Aviation Security and Investigations #J-18808-Ljbffr
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Service Delivery Manager
1 day ago
Richmond, Canada Paladin Airport Security Services Full timeService Delivery Manager The **Service Delivery Manager (SDM)** is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving...
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IT Service Delivery Manager
6 days ago
Richmond, Canada ServiceTec Full time**Title**: IT Service Delivery Manager **Location**: Vancouver International Airport (Richmond, BC) Ever wanted to know more about working at an airport where no two days are the same? Then read on! Due to business growth, we have an exciting opportunity for an IT Service Delivery Manager to join our team at Vancouver International Airport. If you are...
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Service Delivery Manager
2 weeks ago
Richmond, Canada Paladin Airport Security Services Full timeService Delivery ManagerThe Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to...
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Service Delivery Manager
1 week ago
Richmond, British Columbia, Canada Paladin Airport Security Services Full timeOverviewThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet youLa différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux,...
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Delivery Driver
2 days ago
Richmond, British Columbia, Canada Cleantech Service Group Full timeWe are currently seeking a full-time Delivery Driver to join our company. This position involves daily travel to multiple locations, including residential buildings and properties across the Lower Mainland and Greater Vancouver area, using a company-provided vehicle. The successful candidate will be responsible for delivering supplies and equipment to our...
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Delivery Driver
2 days ago
Richmond, British Columbia, Canada Cleantech Service Group Ltd. Full timeWe are currently seeking a full-time Delivery Driver to join our company. This position involves daily travel to multiple locations, including residential buildings and properties across the Lower Mainland and Greater Vancouver area, using a company-provided vehicle. The successful candidate will be responsible for delivering supplies and equipment to our...
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Delivery Manager
7 days ago
Richmond Hill, Canada Compugen Inc Full time**Job Title** - Delivery Manager **Vacancy No** - VN5920 **Work Location** - Richmond Hill, ON **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new...
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IT Service Delivery Leader
3 days ago
Richmond, British Columbia, Canada Supergeek Computers Full timeYour Next Career MoveJoin a dynamic, client-focused MSP and take the helm of our Service Desk operations. This is your opportunity to inspire a talented team, delight clients with flawless support, and set the standard for IT excellence in a high-growth environment.Your Impact, Day One - Master Service DeliveryOrchestrate a swift, reliable helpdesk that...
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Delivery Manager
2 weeks ago
Richmond Hill, Canada Rogers Communications Full timeAt Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most. Our rapidly...
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Manager, Delivery
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Richmond, Canada Rivian Automotive Full timeRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably...
