Service Delivery Manager

1 week ago

Richmond, British Columbia, Canada Paladin Airport Security Services Full time $70,000 - $75,000 per year


Overview

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions" Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer 



Job Skills / Requirements

The Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and striving to enhance service delivery and operational efficiencies. In this leadership role overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity.

Responsibilities

Take an ownership role in screening checkpoint operations and screening complianceBuild and maintain strong customer relationships with the stakeholders within aviation securityAchieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)Lead and mentor Screening Officers, promoting an engaged and motivated workforceConduct regular performance reviews and recommend employee recognition programsApply corrective measures following the progressive discipline process when and as neededCompile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incidentAssist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidentsConduct workplace investigations with guidance from People & Culture and the senior leadership teamPerform essential administrative tasks in alignment with daily operations

Qualifications

Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environmentBachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environmentAbility to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security ClearanceKnowledge of relevant security and employment legislationStrong operational focus, ability to work under pressure and provide creative solutionsExperience in managing personnel in a unionized environmentProficiency in using office software such as Word, Excel and PowerPointWillingness to work irregular hours, shift work, and attend incidents after hoursStrong communication, leadership, client service, and persuasive skillsFluency in French is an asset 

Salary: $70,000 - $75,000

Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred.

This role is fully based at Vancouver International Airport (YVR). 



Additional Information / Benefits

Paladin Airport Security Services Ltd. ("PASS") has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. ("PASS"). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Les Services de Sécurité de l'Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l'Aéroport Paladin ("PASS?») s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins. 



This is a Full-Time position


  • Service Delivery Manager

    7 days ago

    Richmond, British Columbia, Canada Paladin Airport Security Services Full time $70,000 - $75,000 per year

    OverviewThe Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet youLa différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux,...

  • Delivery Driver

    22 hours ago

    Richmond, British Columbia, Canada Cleantech Service Group Full time $49,440 - $67,200 per year

    We are currently seeking a full-time Delivery Driver to join our company. This position involves daily travel to multiple locations, including residential buildings and properties across the Lower Mainland and Greater Vancouver area, using a company-provided vehicle. The successful candidate will be responsible for delivering supplies and equipment to our...

  • Delivery Driver

    18 hours ago

    Richmond, British Columbia, Canada Cleantech Service Group Ltd. Full time US$48,000 - US$96,000 per year

    We are currently seeking a full-time Delivery Driver to join our company. This position involves daily travel to multiple locations, including residential buildings and properties across the Lower Mainland and Greater Vancouver area, using a company-provided vehicle. The successful candidate will be responsible for delivering supplies and equipment to our...

  • IT Service Delivery Leader

    1 day ago

    Richmond, British Columbia, Canada Supergeek Computers Full time $55,000 - $70,000 per year

    Your Next Career MoveJoin a dynamic, client-focused MSP and take the helm of our Service Desk operations. This is your opportunity to inspire a talented team, delight clients with flawless support, and set the standard for IT excellence in a high-growth environment.Your Impact, Day One - Master Service DeliveryOrchestrate a swift, reliable helpdesk that...

  • Key Account Delivery Manager

    2 weeks ago

    Richmond, British Columbia, Canada Quectel Full time $90,000 - $120,000 per year

    ResponsibilitiesManage delivery operations for key accounts in the North American region.Conduct regular visits to VIP clients in the region to maintain close relationships and gain deep insights into their needs.Prepare required materials in advance, based on client requirements and company guidelines, to ensure on-time order fulfillment.Proactively inquire...

  • Delivery Driver

    1 week ago

    Richmond, British Columbia, Canada Arconia Courier Services Full time $60,000 - $120,000 per year

    Arconia Courier Services is seeking a reliable and motivated Delivery Driver to join our team. We are committed to sustainable practices, and we are looking for individuals who can help us deliver parcels efficiently and eco-consciously in the areas of Richmond, Vancouver, Burnaby, and Coquitlam.ResponsibilitiesDeliver parcels to customers in Richmond,...

  • Delivery Driver

    2 weeks ago

    Richmond, British Columbia, Canada Midland Appliance Full time $48,000 - $60,000 per year

    Who We AreWith almost 40 years specializing in luxury appliances, Midland Appliance has built a reputation as the preferred premium appliance dealer in BC by offering industry leading brands and a custom approach to appliance shopping. Known for our stylish showrooms, attentive professionals, and commitment to quality, we strive to provide uncompromising...

  • Delivery Driver

    1 week ago

    Richmond, British Columbia, Canada Velets Furniture Full time $40,000 - $80,000 per year

    OverviewVelets Furniture, a fast-growing Canadian furniture and home goods brand, is looking for a reliable and motivated Furniture Delivery Driver & Warehouse Associate to join our team in Richmond, BC.This role involves a mix of furniture delivery, warehouse operations, and in-store support. If you're dependable, physically fit, and enjoy hands-on work in...

  • Service Desk IT Lead/Manager

    2 weeks ago

    Richmond, British Columbia, Canada Synapsis Full time $60,000 - $80,000 per year

    Synapsis is a growing customer-focused professional service company, providing exceptional computer and network support. We are seeking a dedicated and experienced Service Desk Team Leader / Managerto oversee our technical support team. This role is crucial in ensuring the delivery of high-quality IT services and support to our organization. The ideal...

  • Delivery Driver

    2 weeks ago

    Richmond, British Columbia, Canada Intercity Packers Full time $44,000 - $64,000 per year

    Intercity Packers Ltd.Thank you for your interest in Intercity Packers. We are always looking for qualified people to join our team who share our passion for integrity, quality, safety, sustainability, accountability and trust. We are dedicated to our customers and committed to our people. We believe in treating each other with respect and working as a team...