Enterprise Customer Success Manager

4 weeks ago

Gatineau, Canada Canonical Full time

Join to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in 75+ countries. Role Overview The Customer Success Manager (CSM) is responsible for developing trust with assigned customers, ensuring they navigate Canonical's offerings effectively, and supporting their growth and retention. The role involves onboarding, managing projects, collaborating with sales and support teams, and advocating for customer needs internally. Responsibilities Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision makers. Develop engagement plans in collaboration with Sales, Engineering, and Support teams. Manage a customer portfolio, identify growth opportunities, and mitigate renewal risks. Conduct regular customer and business reviews, address blockers, and drive resolutions. Advocate for customers internally to influence product roadmaps and improve satisfaction. Support customers with reactive tickets and create targeted campaigns. Qualifications Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Excellent presentation skills and ability to discuss complex software. Experience in process improvement and project delivery. Team player with strong internal and external communication skills. Knowledge of agile methodologies. Proficiency in English; Spanish and Portuguese skills are a plus. Preferred Skills Experience with Salesforce, Jira, and CRMs. Location & Benefits This role is remote. Benefits include a learning budget, annual reviews, recognition rewards, holiday leave, parental leave, wellness programs, travel opportunities, and more. About Canonical Canonical pioneers open source innovation, publishing Ubuntu and supporting AI, IoT, and cloud platforms. We value excellence, diversity, and remote work, fostering a collaborative global environment. #J-18808-Ljbffr

  • Graduate Customer Success Manager

    4 weeks ago

    Gatineau, Canada Canonical Full time

    Join to apply for the Graduate Customer Success Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department...

  • Summer Internship Management Trainee

    3 days ago

    Gatineau, Quebec, Canada Enterprise Full time

    OverviewIf you're looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills. For a university/college student, the real-world professional experience you'll receive during the internship will help you stand apart from the crowd, and will be more than just a line on your resume.From day...

  • Summer Internship Management Trainee

    3 days ago

    Gatineau, Quebec, Canada Enterprise Full time

    OverviewIf you're looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills. For a university/college student, the real-world professional experience you'll receive during the internship will help you stand apart from the crowd, and will be more than just a line on your resume. From...

  • Enterprise Project Manager

    4 weeks ago

    Gatineau, Canada Canonical Full time

    Join to apply for the Enterprise Project Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Enterprise Project Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology...

  • Management Trainee

    1 week ago

    Gatineau, Canada Enterprise Mobility Full time

    **Overview**: Start your career with Enterprise Mobility! We’re **hiring immediately**for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Summer Internship Management Trainee

    7 days ago

    Gatineau, Canada Enterprise Holdings Full time

    Overview If you’re looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills. For a university/college student, the real-world professional experience you’ll receive during the internship will help you stand apart from the crowd, and will be more than just a line on your resume....

  • Summer Internship Management Trainee

    3 days ago

    Gatineau, Quebec, Canada Enterprise Holdings Full time

    OverviewIf you're looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills. For a university/college student, the real-world professional experience you'll receive during the internship will help you stand apart from the crowd, and will be more than just a line on your resume. From...

  • Customer Success Team Lead

    2 weeks ago

    Gatineau, Canada Smile Innovations Group Full time

    **ABOUT MILIDENT** Opened in June 1995, Milident Inc specializes in the creation of complex cases, implant-supported crown and bridge, fixed and removable dentures as well as orthodontic appliances. Always at the forefront of technology, Milident Inc. continues to offer its products and services tailored to the specific needs of its clientele. Through its...

  • Automotive Detailer

    11 hours ago

    Gatineau, Canada Enterprise Holdings Full time

    Enterprise Holdings is seeking a responsible, dedicated person to join our team as a part time Automotive Detailer. This position pays **$17.00 / hour** and is located at **40 Bd Montclair, Gatineau, QC J8Y 2E6**. We offer: - Employee discount - Retirement savings plan - Training and development Enterprise Holdings operates the National, Enterprise, and...

  • Bilingual Customer Success Specialist

    1 week ago

    Gatineau, Canada Kruger Products Full time

    At **Kruger Products** we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, Bonterra®, White Cloud®, as well as products for use away from home. We are leaders in our industry, leaders in our communities, and leaders in sustainability. Our...