Business Solutions Consultant

About Us Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers. Who We Are Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion At CCG, we are committed to delivering an exceptional Associate experience. We Offer Work‑life harmony with access to an award‑winning holistic wellness program Continuous learning through our robust corporate curriculum and education reimbursement program Incredible rewards, travel incentives, and product and service discounts Pay‑for‑performance and best‑in‑class recognition programs Competitive benefits that include a defined contribution plan, personal spending account, and so much more Position Details You will collaborate with business and IT stakeholders to develop and execute a robust User Acceptance Test (UAT) Framework across the insurance business including Underwriting, Claims, and Finance, with a focus on the Guidewire suite of applications. Responsibilities encompass planning and execution UAT, Post Deployment Testing, and providing production support to ensure optimal solutions, quality and performance. You will drive system and process changes, managing your deliverable against set timelines for successful project and maintenance release deployments. Execute User Acceptance Testing (UAT) and Post Acceptance Testing (PAT), ensuring testing process, methodologies, and tools are applied appropriately and evidence captured. Create and build test strategies, plans, estimates, and robust test scenarios that represent true end‑to‑end business processes. Provide test artifact walkthroughs to Business and IT stakeholders for review, feedback, and sign‑off. Collaborate with Business and IT to determine whether test strategies meet the appropriate risk thresholds. Actively participate in the post‑implementation support and review phase. Collaborate with stakeholders’ various departments including IT, Underwriting, Claims, Finance to understand business needs. Partner with IT to analyze requirements to determine system potential, downstream system impact, and relative impact to business. Inspire stakeholders in the art of the possible and utilize best practices to influence optimal solution design. Assist in communicating to management, team leaders and trainers on any new or changed functionality of a system. Provide technical support for clients via phone and e‑mail to accurately record a detailed description of known issues and work with cross‑functional teams to address them in a timely manner. Who You Are Post‑secondary education in Business or Information Technology. CIP, CRM, CBAP, CAPM, PMP preferred but not required. Minimum 5 years of proven experience in P&C Insurance. Strong interpersonal skills and ability to work in a team environment. Strong analytical and problem‑solving skills. Excellent written, verbal communication, and presentation skills. Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models. Bilingual (French and English) is nice to have. Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr