Supervisor, Group Customer Service
4 weeks ago
Supervisor, Group Customer Service
Location: Remote in Canada
Empire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team
Why pursue this opportunity
- Our mission - make insurance, investments and benefits simple, fast and easy for our customers.
- The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.
- Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
What you’ll be working on
- Coach, engage and motivate team members; identify employee training and development needs
- Maintain a positive team culture and environment
- Participate in the hiring and employment processes for team members; set employee goals and objectives and manage employee performance
- Supervise the day-to-day operation of the business unit
- Demonstrate leadership by planning, organizing, leading and monitoring operations and performance so that established key performance indicators, service and quality targets are met and exceeded
- Develop and maintain an understanding of the business, including distribution channels, general business lines, and associated impacts and priorities
- Operate as key contact for the business unit, provide technical expertise to employees and customers regarding processes
- Develop and maintain standard operating procedures and establish service standards; review procedures for improvements and efficiencies
- Monitor noise, questions, feedback and challenges from staff, members and administrators in order to highlight efficient solutions
- Act as the second level for problem escalation; provide operational and functional guidance and recommend solutions or corrective measures to be taken
- Develop and demonstrate positive communications with other departments and customers
- Prepare and analyze reports for management
- Act as project lead as required
- Assists in the preparation of the unit budget and manages expenses within budgetary parameters
- Identify high performing employees for potential eligibility of project work and cross training opportunities
- Support employees through change and addition of digital assets and/ or systems
What we’re looking for you to have
- Completion of a community college diploma in a related discipline
- 5+ years work experience
- Working towards business related designation(s)
- Supervisory experience
- Bilingualism (English/French) is an asset
- Well-developed team building, coaching and/or mentoring skills
- Well-developed conflict resolution skills
- Ability to think logically, analyze and/or solve problems
- Ability to organize/schedule both people and information
- Ability to develop and maintain effective working relationships
- Tact, diplomacy and the ability to handle confidential information
- If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
-
Supervisor, Group Customer Service
2 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer ServiceLocation: Remote in CanadaJoin Empire Life as a Supervisor, Group Customer Service within our Group Operations teamWhy consider this opportunityOur goal - make insurance, investments and benefits straightforward and efficient for our customers.The work environment - we value work-life balance and provide a supportive...
-
Supervisor, Group Customer Service
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer ServiceLocation: Remote in CanadaEmpire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team!Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and...
-
Supervisor, Group Customer Service
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer ServiceLocation: Remote in CanadaEmpire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team!Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and...
-
Supervisor, Group Customer Service
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer ServiceLocation: Remote in CanadaEmpire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team!Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and...
-
Supervisor, Group Customer Service
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer ServiceLocation: Remote in CanadaEmpire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team!Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and...
-
Supervisor, Group Customer Service
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer ServiceLocation: Remote in CanadaEmpire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team!Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and...
-
Supervisor, Group Customer Service
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer ServiceLocation: Remote in CanadaEmpire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team!Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and...
-
Supervisor, Group Customer Service
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer Service Location: Remote in Canada Empire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team! Why pursue this opportunity Our mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life...
-
Supervisor, Group Customer Service
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer Service Location: Remote in Canada Empire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team! Why pursue this opportunity Our mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life...
-
Supervisor, Group Customer Service
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer Service Location: Remote in Canada Empire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team! Why pursue this opportunity Our mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life...
-
Customer Service Supervisor
2 weeks ago
Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience.Join us and grow your career with our retail team as a...
-
Hiring a Food Service Supervisor
2 weeks ago
Canada COMPASS GROUP CANADA Full timeWorking Title: Food Service Supervisor Seasonal Starting Hourly Rate: 18.Start Date:ASAP Minimum 1 year supervisor experience in the food service industry is preferred. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in...
-
Environmental Services Supervisor
2 weeks ago
Canada COMPASS GROUP CANADA Full timeYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...
-
Line Service Technician
2 months ago
Canada Chartright Air Group Full timeChartright Air Group is an innovator within the Canadian aviation industry, offering bespoke private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada. Our team of enthusiastic...
-
Customer Financial Services Representative
2 weeks ago
Canada Momentum Financial Services Group Full timeFinancial Service Representative W Broadway Full-time Salary Minimum - Salaire Minimum: $17.If so, Momentum Financial Services Group wants you to join our team. As a Financial Service Representative you'll make a positive impact on the people living in your community by promoting our financial products and services to meet their short- and long-term...
-
Client Services Supervisor
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer Service Location: Remote in Canada Empire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team! Our mission - make insurance, investments and benefits simple, fast and easy for our customers. Impactful work - get the opportunity to work on meaningful projects that have a positive...
-
Client Services Supervisor
4 weeks ago
Canada Empire Life Full timeSupervisor, Group Customer Service Location: Remote in Canada Empire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team! Our mission - make insurance, investments and benefits simple, fast and easy for our customers. Impactful work - get the opportunity to work on meaningful projects that have a positive...
-
Assistant Maintenance Supervisor
2 weeks ago
Canada Onni Group Full timeAssistant Maintenance Supervisor (High Rise) Job Category : Property Management Requisition Number : ASSIS005098 Apply now Posted : April 30, 2024 Full-Time Hourly Range : $30.77 USD to $34.13 USD Locations Showing 1 location Description The Resident Care Assistant Supervisor is responsible for assisting the Resident Care Supervisor in managing...
-
Customer Service Agent
3 weeks ago
Canada LCI Education Full timeLCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. LCI Education also provides solutions to workforce challenges with adaptive digital learning options and much more. LCI Education harmonizes its...
-
Customer Service Agent
4 weeks ago
Canada LCI Education Full timeLCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. LCI Education also provides solutions to workforce challenges with adaptive digital learning options and much more. LCI Education harmonizes its...