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Client Services Supervisor

4 months ago

Canada Empire Life Full time

Supervisor, Group Customer Service Location: Remote in Canada

Empire life is looking to hire a Supervisor, Group Customer Service to join our Group Operations team

Our mission - make insurance, investments and benefits simple, fast and easy for our customers.
Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

identify employee training and development needs
set employee goals and objectives and manage employee performance
Supervise the day-to-day operation of the business unit
Demonstrate leadership by planning, organizing, leading and monitoring operations and performance so that established key performance indicators, service and quality targets are met and exceeded
Operate as key contact for the business unit, provide technical expertise to employees and customers regarding processes
Act as project lead as required
Assists in the preparation of the unit budget and manages expenses within budgetary parameters
Identify high performing employees for potential eligibility of project work and cross training opportunities
Support employees through change and addition of digital assets and/ or systems

Completion of a community college diploma in a related discipline
~5+ years work experience
~ Bilingualism (English/French) is an asset
~ Well-developed team building, coaching and/or mentoring skills
~ If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.


For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
A defined contribution pension plan with generous employer matching
We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process.