Technical Advisor, RPA

Your role, your impact As an RPA Technical Advisor - Agents, you’ll support the delivery needs of business sectors within the Québec division. You’ll leverage your technical skills while helping position the Innovation and Technology Center (ITC) as a leader by staying up to date with emerging technologies and identifying innovation opportunities in your field. Reporting Reporting to the Senior Director of Data, Analytics, and AI, you’ll be responsible for developing and promoting your area of expertise within the organization. This includes collaborating with the Academy team to build team capabilities and implementing the right tools, methodologies, and best practices in artificial intelligence to ensure efficient, high-quality service delivery. This job posting is intended to build a talent pool for future opportunities. By applying, you will be considered for potential roles as they become available. Your day-to-day Collaborate with multidisciplinary teams to identify opportunities for process improvements supported by artificial intelligence (AI) and propose innovative solutions; Participate in technology watch activities in the fields of agentic AI and RPA, and experiment with new tools to enrich our service portfolio, promote innovation, and anticipate future client needs; Document solutions, diagram workflows, write guides for end users, and ensure knowledge transfer; Contribute to the evolution of standardized service offerings in line with client needs; Develop toolkits and accelerators to ensure service efficiency and quality; Analyze business processes and translate user needs into automated workflows; Design agents/robots by breaking down processes into logical, repeatable steps; Conduct tests and monitor workflows to detect errors, manage exceptions, and ensure proper functioning of automated agents. Keys to your success 1 to 3 years of experience in a technical or application support role; Diploma of College Studies (DCS) in IT management or a bachelor’s degree in IT or a related field; Skills in the following categories: RPA/low-code tools: Power Automate, UiPath, Automation Anywhere, Blue Prism; Hybrid agent creation: Copilot Studio, N8N, Zapier, Make; Languages: PowerShell, Python, JavaScript; API integration: connecting systems via REST/GraphQL, SaaS connectors (SharePoint, Teams, SAP, Salesforce, etc.); Databases: SQL, PL/SQL; Environment management: Azure/M365, connector configuration, security. Ability to interact with clients at all levels and present technical and strategic solutions in meetings or public events; Pedagogical approach, rigour, curiosity, and analytical mindset. Extra edge Experience with the Microsoft Power Platform ecosystem; Experience in MCP server implementation and development; Experience in consulting or client support; Knowledge of ethical issues in AI and data governance. Language Skills French: Proficient English: Advanced Please note that due to the nature of the responsibilities of the position, an advanced level of English is required, in particular to communicate on a daily basis with employees and managers outside of Quebec. Our mission, your future As a global network of trusted advisors, we create cutting‑edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status quo and push each other to new heights. Balance that works for you Work‑life balance helps us stay at our best. We offer flexible work options, and with our Unlimited Vacation Plan, you can rest and recharge when you need it most. Rewarding achievements every step of the way Your contributions matter. From day one, our total rewards package offers a comprehensive compensation plan, including short‑term incentive programs. Your well‑being matters Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well‑being. Continuous growth and learning When you join Alithya, you’re joining a team committed to investing in your development. Refining your expertise is essential in a rapidly evolving industry, and we support your continuous growth every step of the way. Through partnerships with world‑renowned education leaders, we provide access to thousands of top‑rated online courses and certifications. With exclusive leadership programs designed to empower you to lead your teams with confidence and deliver impactful outcomes, and with a tuition reimbursement program for external training, we set you up for success to thrive and achieve your ambitions. Ownership with opportunity Our people drive our success. Through our Employee Share Purchase Plan with matched contributions, you become a stakeholder, sharing in our growth and directly benefiting from our collective achievements. Our authenticity is our strength The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment rooted in our core values of respect, well‑being, passion, trust, integrity and creativity. For us, diversity, equity and inclusion aren’t just buzzwords; they’re essential drivers of innovation and excellence, and powerful catalysts for inspiration and evolutionary ideas. The empowerment of our people is fundamental to being the trusted advisor to our clients. Join us in embracing our authenticity and in leveraging our unique perspectives to collectively build the future we all envision. An inclusive path to success Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit #J-18808-Ljbffr