Information Technology Technician

2 weeks ago

Kamloops, Canada Kruger inc. Full time

POSITION OVERVIEW

Reporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He/she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He/she shares information with several members of the IT team.


REPORTING RELATIONSHIPS

The Technician TI reports directly to the IT Site Coordinator of the site.


RESPONSIBILITIES & ACCOUNTABILITIES

  • Works with the IT Site Coordinator and other departments to implement a successful IT plan.
  • Assists in the implementation of the IT plan and trains the individuals who will need to use it.
  • Diagnoses issues when computers or other technologies are not working as they should.
  • Assist the IT Site Coordinator with multiple internal and external (vendors) to assist with patching and vulnerability remediation
  • Assists with maintenance of computers and other forms of technology.
  • Maintains the knowledge base in the ITSM.
  • Fosters a customer-centric culture i.e., doing what is necessary to resolve customer issues.
  • Accepts and acts on customer feedback to improve the products and services we deliver.
  • Pays attention to all customer requests to build trust and confidence in our support capabilities.
  • Good attention to detail matched with a keen sense of discovery and investigation.
  • Maintain site assets inventory system.
  • Any other duties as directed by the IT Site Coordinator or Senior Manager, Service Desk.
  • Schedule is on 7-hour shift, Monday to Friday with on-call on a rotational schedule


QUALIFICATIONS

ACADEMIC

  • A diploma in a recognized post-secondary program in computer technology.
  • IT related certifications and/or Project Management are an asset.


EXPERIENCE

  • Minimum three (3) years' experience in support-related experience dealing with customers (in technical support environment).
  • Experience diagnosing, troubleshooting and repairing technical issues.
  • Experience communicating with and working with third-party vendor support (ie. Software issues).
  • Familiarity with technical support tools, techniques, and IT services technology.
  • Experience in a customer or client facing role.
  • Excellent level knowledge and hands-on experience with the following:
  • o Desktop equipment
  • o Windows 2012 Server and above
  • o Windows 7 and above
  • o Office 2013 and above including 365
  • o Active Directory
  • Basic Working knowledge on network technologies (LAN, WAN, WiFi, DNS, TCP/IP, SNMP, DHCP).
  • Experience in cybersecurity is an asset.
  • Proficient in MS Excel, MS Word, MS Visio, MS Projects and MS Teams.


SKILLS AND ABILITIES

  • Ability to understand and navigate in multiple different technologies.
  • Ability to interact with technical and non-technical people.
  • Solution-driven with an excellent customer focus and able to adapt quickly to change in business priorities.
  • Good analytical/problem solving skills.
  • Having organizational skills combined with the ability to prioritize multiple-concurrent tasks and demands.


LANGUAGE

Excellent interpersonal skills combined with strong spoken and written communication skills in English.

  • Information Technology Technician

    2 weeks ago

    Kamloops, Canada Kruger inc. Full time

    POSITION OVERVIEWReporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He/she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He/she shares information with several members of the IT team.REPORTING RELATIONSHIPSThe Technician TI reports directly to the IT...

  • Information Technology Technician

    2 weeks ago

    Kamloops, Canada Kruger inc. Full time

    POSITION OVERVIEWReporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He/she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He/she shares information with several members of the IT team.REPORTING RELATIONSHIPSThe Technician TI reports directly to the IT...

  • Information Technology Technician

    2 weeks ago

    Kamloops, Canada Kruger inc. Full time

    POSITION OVERVIEWReporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He/she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He/she shares information with several members of the IT team.REPORTING RELATIONSHIPSThe Technician TI reports directly to the IT...

  • Information Technology Technician

    2 weeks ago

    Kamloops, Canada Kruger inc. Full time

    POSITION OVERVIEW Reporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He/she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He/she shares information with several members of the IT team. REPOR

  • Information Technology Technician

    2 weeks ago

    Kamloops, BC, Canada Kruger inc. Full time

    POSITION OVERVIEWReporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He/she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He/she shares information with several members of the IT team.REPORTING RELATIONSHIPSThe Technician TI reports directly to the IT...

  • Information Technology Technician

    2 weeks ago

    Kamloops, BC, Canada Kruger inc. Full time

    POSITION OVERVIEW Reporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He/she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He/she shares information with several members of the IT team. REPORTING RELATIONSHIPS The Technician TI reports...

  • Information Technology Technician

    2 weeks ago

    Kamloops, BC, Canada Kruger inc. Full time

    POSITION OVERVIEW Reporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He/she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He/she shares information with several members of the IT team. REPORTING RELATIONSHIPS The Technician TI reports directly to...

  • Information Technology Technician

    6 days ago

    Kamloops, British Columbia, Thompson-Nicola, Canada Kruger Inc. Full time

    POSITION OVERVIEWReporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He/she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He/she shares information with several members of the IT team.REPORTING RELATIONSHIPSThe Technician TI reports directly to...

  • Information Resource Specialist

    1 month ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Library Technician Position OverviewKey ResponsibilitiesDeliver exceptional reference and research support both in-person and online to a diverse user base, employing various methods and accessing a wide range of information resources.Address inquiries, provide direction on library services and resources, and escalate complex research requests to senior...

  • IT Technician

    2 months ago

    Kamloops, Canada Kruger Inc. Full time

    POSITION OVERVIEW Reporting to the IT Site Coordinator, the IT technician provides on-site and remote support to users. He/she ensures the proper functioning of the computer equipment and services supporting the plant's operations. He/she shares information with several members of the IT team. REPORTING RELATIONSHIPS The Technician TI reports directly...

  • Senior Project Designer, ICT

    1 month ago

    Kamloops, Canada Stantec Full time

    Senior Project Designer, ICT (Information & Communication Technology) - ( 2400033Z ) Description Stantec Buildings is on a mission to become the world's leading integrated design practice. Our architects, engineers, interior designers, sustainability specialists, and technologists are passionate abo

  • Forestry Technician

    4 months ago

    Kamloops, Canada A.E.W. Limited Partnership Full time

    **JOB POSTING** **A.E.W. LP** **Forestry Technician** **The Organization**: A.E.W. LP was formed in 2017 by Nlaka’pamux Nation Tribal Council member communities to carry out “on the ground” work related to archaeology, the environment and wildlife protection. This work has been made necessary by activities of others within the Nlaka’pamux homeland...

  • Library Services Technician

    1 month ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Library Technician Position OverviewKey ResponsibilitiesDeliver exceptional reference and research support both in-person and online to a varied audience, employing diverse methods and accessing a range of information resources.Address inquiries, provide direction on library services and resources, and escalate complex research requests to faculty...

  • Survey Technician I

    4 months ago

    Kamloops, Canada City of Kamloops Full time

    **City of Kamloops** **Survey Technician I**: **(Permanent, Full-Time) - 1294** **Close Date** **Open Until Filled** At the City of Kamloops, we believe in progressive and barrier-free recruitment for everybody every day. This means employment opportunities for all in a safe, inclusive and diverse workplace. We know our city is stronger when we hire...

  • Library Technician

    3 weeks ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Job SummaryThis is a challenging and rewarding opportunity to join the Thompson Rivers University team as a Library Technician. The successful candidate will provide high-quality reference and research assistance to students, faculty, and staff, and will be responsible for maintaining the library's collections and facilities.Key ResponsibilitiesProvide...

  • Library Technician

    3 weeks ago

    Kamloops, British Columbia, Canada Thompson Rivers University Full time

    Job SummaryThis is a challenging and rewarding opportunity to join the Thompson Rivers University team as a Library Technician. The successful candidate will provide high-quality reference and research assistance to students, faculty, and staff, and will be responsible for maintaining the library's collections and facilities.Key ResponsibilitiesProvide...

  • Diesel Technician

    1 week ago

    Kamloops, British Columbia, Canada Cummins Inc. Full time

    Job Title: Diesel TechnicianWe are seeking a skilled Diesel Technician to join our team at Cummins Inc.Job Summary:The successful candidate will be responsible for performing maintenance and repairs on diesel engines, as well as troubleshooting and diagnosing complex issues.Key Responsibilities:Perform routine maintenance tasks, such as oil changes and...

  • Diesel Technician

    1 week ago

    Kamloops, British Columbia, Canada Cummins Inc. Full time

    Job Title: Diesel TechnicianWe are seeking a skilled Diesel Technician to join our team at Cummins Inc.Job Summary:The successful candidate will be responsible for performing maintenance and repairs on diesel engines, as well as troubleshooting and diagnosing complex issues.Key Responsibilities:Perform routine maintenance tasks, such as oil changes and...

  • Library Technician

    3 months ago

    Kamloops, Canada Thompson Rivers University Full time

    DUTIES & RESPONSIBILITIES Provides high quality in person and virtual reference and research assistance to diverse users, applying multiple modalities while accessing a variety of information resources, and referring more complex research and instructional needs to faculty librarians. Responds to inquiries and provides information and guidance on library...

  • Building Technician

    1 week ago

    Kamloops, British Columbia, Canada City of Kamloops Full time

    Job Title: Building TechnicianWe are seeking a skilled and experienced Building Technician to support our team in the City of Kamloops.Job SummaryThe Building Technician will be responsible for reviewing building permit applications, responding to inquiries, and maintaining departmental policies and procedures.Key ResponsibilitiesScreen building permit...