Information Officers and Lead Information Officers

Job Information Information Officers and Lead Information Officers – Dinosaur, Kinbrook, Tillebrook – Ministry of Forestry and Parks, Province of Alberta Job Title: Information Officers and Lead Information Officers – Dinosaur, Kinbrook, TillebrookJob Requisition ID: 78326Location: Dinosaur Provincial Park, Kinbrook Island Provincial Park, Tillebrook Provincial ParkFull or Part-Time: Full-TimeHours of Work: Up to 40 hours per weekPermanent/Temporary: Temporary – Wage, SeasonalScope: Open CompetitionClosing Date: Open Until Suitable Candidate FoundClassification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3) Salary: Administrative Support 2 (AS2) – $23.79 – $26.76 per hour (40 hours per week) Administrative Support 3 (AS3) – $23.28 – $29.46 per hour (40 hours per week) Benefits: 11.6% in lieu of benefits and vacation leave, 5.6% of regular wages in lieu of paid holidays, 6% of regular wages in lieu of annual vacation pay Shift premium pay – $3.25 per hour for weekends and holidays, $2.75 per hour for evenings The Provincial Parks of Alberta preserve the natural landscapes and wildlife that enrich the lives of Albertans. Alberta’s parks inspire people to discover, protect, and enjoy the natural world. Role Responsibilities Serve as first point of contact for park visitors, ensuring a professional and welcoming experience. Exceptional Customer Service – Greet visitors and provide accurate, concise, and relevant information on activities, facilities, programs, safety, and regulations in person, phone, and email. Issue Management – Professionally handle and resolve customer concerns, complaints, and feedback, escalating to supervisors, maintenance, or park rangers when required. Park Expertise – Share detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, weather, etc.). Operational Support – Assist with park operations as requested (light cleaning of shower buildings, removal of campsite garbage, program set-up/teardown). Administrative Tasks – Record and report statistics; identify and report issues with reservation systems, tills, park facilities, equipment, and supplies; assist with distributing information (posters, brochures, maps); record and report safety, compliance, accident, or wildlife occurrences. Safety & Training – Complete all required training and follow Government of Alberta and site procedures. Specific Role Duties – Information Officer (AS2) Registration & Payments – Use shop.albertaparks.ca for camper/program registration, check-ins, check-outs, processing changes, and payments/refunds. Retail Operations – Use ASPIRA software for cash register/POS operations (firewood, ice, souvenirs, rentals, etc.). Cash Handling – Ensure daily floats and cash-outs are accurate and balanced. Facility Monitoring – Monitor building security, complete opening/closing procedures, and perform maintenance inspections for facility safety and cleanliness. Inventory & Tidiness – Assist with inventory control, restocking merchandise and brochures, general tidying, and reporting low stock. >Specific Role Duties – Lead Information Officer (AS3) Staff Support & Training – Provide ongoing support, regular check-ins, and one-on-one training for AS2 Information Officers. Performance Input – Assist with input for seasonal performance reviews and set clear expectations for decision-making. Inventory Ordering – Place orders for booth and store inventory to ensure adequate supplies before busy periods. Financial Support – Provide support for cash and revenue reconciliation. Knowledge Management – Ensure staff maintain and improve knowledge regarding park information, services, regulations, and safety issues. Compliance – Ensure staff complete all mandatory online courses and SiteDocs training/inspections. Feedback – Assist supervisors with providing performance feedback for Performance Agreements. APS Competencies Staff must demonstrate the following behaviors and qualities. Agility – Adapt quickly to changing priorities and situations while maintaining high standards of customer service. Drive for Results – Champion innovation and display high standards in programs, initiatives, and services. Build Collaborative Environments – Promote collaboration, commitment, and open dialogue. Systems Thinking – Understand how the position contributes to broader Alberta Forestry & Parks goals. Creative Problem Solving – Assess options, understand implications, and determine appropriate actions. Develop Self and Others – Reflect on public interactions to identify areas of improvement and create a shared learning environment. Qualifications – Information Officer (AS2) High school diploma. Preference for experience with point of sales machines, retail, cash handling, and/or customer service. Qualifications – Lead Information Officer (AS3) High school diploma. One year of combined customer service and supervisory/leadership experience. Additional Requirements Certification – Intermediate (Standard) First Aid and CPR Level C + AED. Background – Successful completion of a Criminal Record Check. Driver's License – Valid Class 5 Driver’s License (or equivalent) and a current 3-year Driver’s Abstract (with less than 6 demerits). Assets (Skills & Experience) Strong interpersonal skills, adaptability, problem-solving, conflict resolution, attention to detail, and ability to work under pressure independently or as part of a team. Experience in retail operations (cash/POS payment processing, till balancing, inventory). Proficiency in Microsoft Office Suite and other computer programs. Previous experience in Parks or the Tourism Industry. Knowledge of local tourism, amenities, cultural/natural history, flora, and fauna. Ability to speak other languages in addition to English. A strong affinity for parks, the outdoors, camping, and nature. Terms of Employment – Seasonal Wage Opportunities Contracts run from April/May to September/October 2026. Exact term depends on location and operational needs. Availability – All positions require scheduled work during evenings, weekends, and holidays. Vacation – Requests will be considered but not guaranteed. Important Notes References – Candidates selected for an interview must provide three work-related references. Training – Successful candidates must complete mandatory Government of Alberta training courses. Onsite – Fully furnished staff housing may be available for rent at all three locations. Pets are not permitted. About Your Work Environment Join an energetic and fulfilling seasonal team in the Dinosaur District of Alberta Parks. You will work at one of the following locations: Dinosaur Provincial Park – A UNESCO World Heritage Site 48 km northeast of Brooks. Visitor Centre Staff – Provide Park information, manage tour reservations, museum access, and gift shop sales. Service Centre Booth Staff – Provide Park information including park rules & regulations, campground registrations, and reservation support. Kinbrook Island Provincial Park – 16 km south of Brooks, popular for camping, boating, swimming, and bird watching. Campground Booth Staff – Provide Park information including park rules & regulations, campground registrations, and reservation support. Tillebrook Provincial Park – 8 km southeast of Brooks near HWY 1, popular with locals and bird watchers. How to Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit for more information. Recruitment Principles and International Qualifications Assessment Service (IQAS) guidelines may be reviewed for credential evaluation. #J-18808-Ljbffr