Information Officers and Lead Information Officers

Information Officers and Lead Information Officers - Dinosaur, Tillebrook, Kinbrook Location: Various Locations, Southern Alberta, AB Company: Government of Alberta Job Information Job Title: Information Officers and Lead Information Officers - Dinosaur, Tillebrook, Kinbrook Job Requisition ID: 78326 Ministry: Forestry and Parks Location: Dinosaur, Kinbrook Island, Tillebrook Provincial Parks Full or Part-Time: Full-Time Hours of Work: Up to 40 hours per week Permanent/Temporary: Temporary – Wage, Seasonal Scope: Open Competition Closing Date: Open Until Suitable Candidate Found Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3) Salary: Administrative Support 2 (AS2) based on 40 hours per week: $23.79 - $26.76 per hourAdministrative Support 3 (AS3) based on 40 hours per week $23.28 - $29.46 per hour Benefits: In addition to regular wages, wage employees receive 11.6% in lieu of benefits and vacation leave:• 5.6 percent of regular wage earnings instead of paid holidays• 6 percent of regular wage earnings instead of annual vacation pay Shift Premium Pay: • $3.25 per hour for weekends and holidays• $2.75 per hour for evenings Link to Ministry: Link to Parks: Primary Responsibilities (All Positions) Serve as the first point of contact for park visitors, ensuring a professional and welcoming experience. Exceptional Customer Service: Greet visitors, provide accurate, concise, and relevant information (in-person, phone, email) on activities, facilities, programs, safety, and regulations. Issue Management: Professionally handle and resolve customer concerns, complaints, and feedback, escalating to supervisors, maintenance, or park rangers when required. Park Expertise: Share detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, weather, etc.). Operational Support: Assist with park operations as requested (e.g., light cleaning of shower buildings or removal of campsite garbage; assisting with program set-up/teardown). Administrative Tasks: Record and report statistics as directed. Identify and report issues with reservation systems, tills, park facilities, equipment, and supplies. Assist with distributing information (posters, brochures, maps). Record and report safety, compliance, accident, or wildlife occurrences. Safety & Training: Complete all required training and follow Government of Alberta and site procedures. Specific Role Duties Information Officer (AS2) Registration & Payments: Utilize the shop.albertaparks.ca system for camper/program registration, check‑ins, check‑outs, processing changes, and payments/refunds. Retail Operations: Use ASPIRA software for cash register/POS operations for retail sales (firewood, ice, souvenirs, rentals, etc.). Cash Handling: Ensure daily floats and cash‑outs are accurate and balanced. Facility Monitoring: Monitor building security, complete opening/closing procedures, and perform maintenance inspections for facility safety and cleanliness. Inventory & Tidiness: Assist with inventory control, restocking merchandise and brochures, general tidying, assisting other departments when needed, and reporting low stock. Lead Information Officer (AS3) Assists with and performs all AS2 duties, with added responsibility of front-line administration and supervision. Staff Support & Training: Provide ongoing support, regular check‑ins, and one‑on‑one training for AS2 Information Officers. Performance Input: Assist with input for seasonal performance reviews and set clear expectations for decision-making. Inventory Ordering: Place orders for booth and store inventory to ensure adequate supplies before busy periods. Financial Support: Provide support for cash and revenue reconciliation. Knowledge Management: Ensure staff maintain and improve their knowledge regarding park information, services, regulations, and safety issues. Compliance: Ensure staff complete all mandatory Government of Alberta online courses and SiteDocs training/inspections. Feedback: Assist supervisors with providing performance feedback for Performance Agreements. Competencies Agility: Staff must be agile to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor and work demands. Drive for Results: Champion innovation and display high standards in programs, initiatives and services. Build Collaborative Environments: Promote collaboration and commitment, encourage broad thinking. Systems Thinking: Understand how the role contributes to broader Alberta Forestry & Parks goals. Creative Problem Solving: Assess options and determine appropriate actions to achieve solutions. Develop Self and Others: Reflect on public interactions, identify improvement areas and create a shared learning environment. Qualifications Required: Information Officer (Administrative Support 2): High school Diploma. Preference for experience with point of sales machines, retail, cash handling and/or customer service. Equivalency: Directly related experience considered on the basis of one year of experience for one year of education. Lead Information Officer (Administrative Support 3): High School Diploma. One year of combined customer service and supervisory/leadership experience. Equivalency: Directly related experience or education considered on the basis of one year of experience for one year of education OR one year of education for one year of experience. Additional requirements: Certification: Intermediate (Standard) First Aid and CPR Level C + AED. Background: Successful completion of a Criminal Record Check. Driver's License: Valid Class 5 Driver’s License (or equivalent) and a current 3-year Driver’s Abstract (with less than 6 demerits), except for the Dinosaur Provincial Park Visitor Centre. Assets (Skills & Experience) Strong interpersonal skills, adaptability, problem-solving, conflict resolution, attention to detail, and ability to work under pressure, independently, and in a team setting. Experience in retail operations (cash/POS payment processing, till balancing, inventory). Proficiency in Microsoft Office Suite and other computer programs. Previous experience in Parks or the Tourism Industry. Knowledge of local tourism, amenities, cultural/natural history, flora, and fauna. Ability to work independently and as part of a team. Ability to speak other languages in addition to the English language. A strong affinity for parks, the outdoors, camping, and nature. Terms of Employment Seasonal Wage Opportunities: Contracts run from April/May to September/October 2026. Exact term depends on location and operational needs. Availability: All positions require scheduled work during evenings, weekends, and holidays. Vacation: Requests will be considered but not guaranteed. Important Notes References: Candidates selected for an interview must provide three work-related references. Training: Successful candidates must complete mandatory Government of Alberta training courses. Onsite, fully furnished staff housing may be available for rent at all three locations. Pets are not permitted in staff housing. About Your Work Environment Dinosaur Provincial Park (DPP): Visitor Centre Staff: Provide Park information, manage tour reservations, museum access, and gift shop sales. Service Centre Booth Staff: Provide Park information including park rules & regulations, campground registrations, and reservation support. Kinbrook Island Provincial Park: Campground Booth Staff: Provide Park information including park rules & regulations, campground registrations, and reservation support. Tillebrook Provincial Park: Campground Booth Staff: Provide Park information including park rules & regulations, campground registrations, and reservation support. Information Officers and Lead Information Officers may encounter emotionally challenging situations, participate in conflict resolution, interact with irritated or difficult visitors or provide support during emergencies events or incidents. Applicants should be prepared to manage these circumstances with composure, sound judgment, and effective communication skills. Support resources are available through our employee assistance programs. Any costs associated with obtaining required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. Instructions for Your Resume Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information. Indicate whether your work experience was casual, part-time or full-time. Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight‑hour shifts per week) What We Offer Working for the Alberta Public Service – Alberta Public Service Benefit Information – Research Alberta Public Service Careers tool – Professional learning and development – Positive workplace culture and work-life balance. Mentorship Programs. Resources for Applicants How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles for more information. It is recommended applicants who have completed post‑secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) - ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ). It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Alba Ngjelo at . #J-18808-Ljbffr