Technical Content Architect

Technical Content Architect Saskatoon At Vendasta, we’re leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them. We’re looking for a Technical Content Architect who is energized by translating complex technical concepts into accessible, actionable content and excited to build scalable systems that drive product adoption through clear, AI-ready documentation and learning systems. In this role, you’ll play a key part in helping small and medium-sized businesses succeed—while shaping the future of AI for local economies. Your Impact Transform complex technical capabilities (like AI, automation, and APIs) into clear, contextual, and engaging content for a variety of audiences. Develop structured documentation, onboarding assets, workflow playbooks, and integrated information systems that drive feature adoption and understanding. Architect scalable and machine-readable documentation systems that align with Vendasta’s AI-powered platform and docs-as-code best practices. What You Bring to the Table You’re incredibly curious, self-directed, and thrive in ambiguous, fast-changing environments. A natural systems thinker and storyteller, you excel at making complex ideas simple—translating intricate technical logic into intuitive, actionable experiences for a variety of audiences. You take initiative, embrace experimentation, and are energized by continuous learning and improvement. A bonus if you bring: 4+ years of experience in technical writing, product enablement, or a similar role within a SaaS environment. Fluency in APIs, automation, and AI systems, with the ability to translate complex technical concepts into actionable content. A track record of leading with clarity, collaboration, and adaptability in cross-functional teams. Confidence using Markdown and Git, and comfort working within docs-as-code workflows. Experience designing scalable, version-controlled documentation systems that support both human and AI understanding. About Vendasta We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform built for SMBs and the partners who support them, providing the tools needed to attract, engage, and retain customers, increasing lifetime value and building loyalty. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business’s unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems. Perks Join the Vendasta team, where your happiness and health are our top priorities Dive into a world where competitive health benefits meet flexibility with flex time and an annual work-from-anywhere policy. Embrace the opportunity to grow with us through our Employee Options Program and savour every bite in our cafeteria, delighting in daily snacks, and unwinding with catered Friday lunches at our offices. Fuel your ambition with education reimbursement, in-house learning, and an array of leadership development programs, all nestled within a culture brimming with Drive, Innovation, Respect, and Agility. Engage your heart in community events and volunteer opportunities. At Vendasta, we’re not just offering a job; we’re inviting you to build a thriving career in an environment that champions your growth and well-being. Let’s soar together Discover your potential. Build something that matters. Join the AI revolution from right here in Saskatoon. #J-18808-Ljbffr