Content Coordinator

**Content Coordinator**:
**Primary Purpose**: The UX Content Coordinator contributes to the implementation, measurement, and evolution of the digital strategy that engages stakeholders and builds the University of Saskatchewan brand in alignment with strategic priorities and the _Mission, Vision and Values_.

The University of Saskatchewan values diversity and Indigenous engagement is a strategic priority. In support of this priority, the position will contribute to a team environment which recognizes and supports the importance and value of equity, diversity, and inclusion in achieving the mission of the university, and actively seek out those with diverse cultural backgrounds, perspectives, and experiences to support the mission.

In University Relations, the nature of our work centers on our guiding principles of being:

- **Inspiring**: We are confident in ourselves and our goals. We instill confidence and excitement in others to bring them along with us.
- **Committed to each other’s success**: We look for opportunities to make all our teams and the University successful.
- **Collaborative and integrated**: We work together toward shared goals.
- **Solutions
- and action-oriented**: We continuously seek a path forward and we get things done.
- **Brave and courageous**: We expect to encounter obstacles. We face these challenges head-on.
- **Respectful**: We demonstrate our regard for others through listening, understanding, and acknowledging the contributions of all.

**Nature of Work**: Reporting to the Manager, Digital Strategy, the UX Content Coordinator will update and enhance the university website to support institutional goals.

The Content Coordinator will work with stakeholders to optimize digital experiences with two key goals in mind: maximize user/customer satisfaction and achieve business objectives.
- **Create interactive experiences**:working within the digital team to create and update the content, structure and flow of the university website by simplifying how users navigate services and programs, leveraging our current UX/UI patterns and testing new ones.
- **User research**: Perform user research to discover user goals, inform information architecture, develop journey maps, and design wireframes and prototypes. Refine user-centered designs by understanding the intersection of usability and business requirements.

Work is done in the context of enterprise architecture principles, brand standards and data governance frameworks and requires a proactive and creative approach in a complex, academic environment. This position requires a high level of energy and competence, and acts as a change agent to influence and promote a user
- and
- digital-first approach in support of the university’s goals and strategic plans.

The incumbent must work effectively amidst the digital landscape of technology and communications and recognize new opportunities for collaboration. Because the position is new, the work can often be unstructured and priorities may shift based on strategic and tactical considerations. Occasional local travel may be involved, and while rare, any need to work evenings and/or weekends will be coordinated in advance.

**Typical Duties or Accountabilities**:

- ** **Coordinate, update, and maintain digital content across platforms
- Collaborate with staff across the organization to create web pages and content that achieve organizational goals and makes content easy to find and navigate for end-users
- Monitor key performance indicators and report results to relevant stakeholders (uses defined metrics to identify areas for improvement)
- Identifies user experience problems and proposes possible UX solutions based on user research, business goals and technical constraints
- Conduct user research to inform design decisions

**Experience**:

- One year of website development/content creation experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above
- Critical thinker with strong problem-solving and project management skills
- Organized individual who can manage and execute multiple tasks
- Experience could include content strategy and website maintenance

**Skills**:

- ** **Experience working within cross-functional teams that are strong advocates for user-centered design principles and methodologies;
- Flexible, open-minded, willing to adapt to changing/competing priorities, able to manage multiple demands, and skilled in time management
- Someone who enjoys learning and continually seeking new ways to grow personally and professionally.
- Strong written communication and content creation skills
- Familiarity with Adobe Creative Suite
- Basic knowledge of HTML/CSS/Javascript

**Department**: University Relations
**Status**: Term 2 years with the possibility of extension or becoming permanent
**Employment Group**: ASPA
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salary range, based