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Technical Support Analyst
3 months ago
Quarry Consulting is looking for a Technical Support Analyst who has an experience managing multiple SaaS applications.
Contract: 1 year
Location: Remote within Canada
Requirements:
- Must have experience managing SaaS applications, including implementing system upgrades, single sign-on, integrations, configurations, enhancement feature creation, user access, usability testing, unit testing, monitoring performance, vendor communication and assisting with incident management.
- A candidate must have experience providing technical analyst support in many of our 30+ SaaS applications such as Amanda, NetDocuments, ArcGIS, Trados, Procedure Flow, Language Weaver, MultiTrans etc
- Must have experience communicating with business stakeholders.
- Must have proficiency in SQL